Missing Callerid ON DECT 6.0 phone
Posted: Sat Sep 24, 2011 6:00 pm
I just moved my Telo from my summer home to my winter home. Before connecting the Telo device, I had these phones in question connected to my land line, caller id worked just fine. Connected the telo device to my DSL line, connected the base unit to the Telo device, all was well with outgoing and incoming calls, except callerid was now missing. Only thing displayed on the phone set was NO DATA. Proper info shows up in my OOMA call log's.
Worked with OOMA support, and so far have done the following:
Cleared out all callerid info on the phone set
Disconnected the phone set from OOMA hooked it back up to land line, get callerid info just fine.
There are no splitters on the phone port on the Telo device.
There is no RJ11 cable running from the wall port to any phone jack.
I have 1 GE Dect 6.0 base unit plugged into Telo, and 2 other wireless devices that connect to the base unit.
Changed the RJ11 cables running from Telo to the base unit.
There are no fax machines, or any other devices hooked up to Telo, basic setup.
Support says they can't guarentee a phone set to work on the Telo device, but this is pretty simple.
MY OOMA contacts list is very well populated, with my callers.
I do not have a corded phone available to me that I can try.
I would like to get this working before I drop my land line, or go out and buy a new cordless setup.
Worked with OOMA support, and so far have done the following:
Cleared out all callerid info on the phone set
Disconnected the phone set from OOMA hooked it back up to land line, get callerid info just fine.
There are no splitters on the phone port on the Telo device.
There is no RJ11 cable running from the wall port to any phone jack.
I have 1 GE Dect 6.0 base unit plugged into Telo, and 2 other wireless devices that connect to the base unit.
Changed the RJ11 cables running from Telo to the base unit.
There are no fax machines, or any other devices hooked up to Telo, basic setup.
Support says they can't guarentee a phone set to work on the Telo device, but this is pretty simple.
MY OOMA contacts list is very well populated, with my callers.
I do not have a corded phone available to me that I can try.
I would like to get this working before I drop my land line, or go out and buy a new cordless setup.