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Re: My greeting and name were wiped after upgrade to VM 2.0
Posted: Wed Dec 14, 2011 10:07 am
by Bobby B
In the course of troubleshooting voicemail issues yesterday, we did discover a possible reason why certain accounts didn't copy over the greetings properly. We're checking if there's a way we can restore the old greetings for affected users on request.
I'm not sure if this would be useful - but I can send you a copy of your old greeting as an audio file while we work on a fix. Please send me an email with your request.
hynt20 wrote:Not sure I understand the updates from OOMA - we are being asked to go to a link that provides a status update - yet it does not address the loss of VMAIL greetings - when will this be resolved?
Re: My greeting and name were wiped after upgrade to VM 2.0
Posted: Sun Dec 18, 2011 9:31 pm
by pianoman
Add me to the list of users whose voicemail greeting was wiped out after following the upgrade instructions.
Re: My greeting and name were wiped after upgrade to VM 2.0
Posted: Sun Dec 18, 2011 9:44 pm
by Lord Vader
After the upgrade was totally complete, my messages and greetings and settings all came back without me having done anything. Weird.
Re: My greeting and name were wiped after upgrade to VM 2.0
Posted: Mon Dec 19, 2011 4:04 am
by murphy
Lord Vader wrote:After the upgrade was totally complete, my messages and greetings and settings all came back without me having done anything. Weird.
That's the way it was supposed to work.
Password change before automatic change in Jan 2012
Posted: Mon Dec 19, 2011 9:17 am
by Moose
I went to the website but had to request a new password to get in. Does meet your password change requirement?
I hope so because I could not find a way to change my password otherwise.
Your website is not entirely user friendly. And there not an easy way to post here either.
And lastly, some advice. Be careful of increasing fees and taxes or Ooma will find itself losing customers. You do have competition and you are going to be very close to other providers in November 2012.
Re: My greeting and name were wiped after upgrade to VM 2.0
Posted: Mon Dec 19, 2011 10:46 am
by Lord Vader
murphy wrote:Lord Vader wrote:After the upgrade was totally complete, my messages and greetings and settings all came back without me having done anything. Weird.
That's the way it was supposed to work.
Not entirely. My messages and outgoing message as well as my password were gone for a couple days. There was no reason for that to have occurred. THAT is not typical of an upgrade for any electronic device.