Calls coming in late, no ring when dialing out
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- Posts:2
- Joined:Sun Mar 06, 2011 9:01 am
Hi all,
This just started happening but incoming class take an insane amount of time to connect. I call from my cell, i hear the ring back on my cell but Ooma isn't ringing.
Also, when I make calls out with ooma, I dont get a ring tone. Just dead air. Sometimes, when it does connect, it will ring my cell phone once. then drop the call and reconnect seconds later. It will do this a few times. If I get lucky it results in a connected call. If not my cell phone thinks it just got 6 calls from Ooma and missed them all.
Ooma has been great for the past 9 months. Just started happening all of the sudden.
My setup: DSL Modem/Router --> Ooma.
Thanks!
This just started happening but incoming class take an insane amount of time to connect. I call from my cell, i hear the ring back on my cell but Ooma isn't ringing.
Also, when I make calls out with ooma, I dont get a ring tone. Just dead air. Sometimes, when it does connect, it will ring my cell phone once. then drop the call and reconnect seconds later. It will do this a few times. If I get lucky it results in a connected call. If not my cell phone thinks it just got 6 calls from Ooma and missed them all.
Ooma has been great for the past 9 months. Just started happening all of the sudden.
My setup: DSL Modem/Router --> Ooma.
Thanks!
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- Posts:6388
- Joined:Mon Nov 08, 2010 4:41 pm
Re: Calls coming in late, no ring when dialing out
You may have a routing problem. Veiw topic: search.php?search_id=active_topics for more information.robthebuilder wrote:Hi all,
This just started happening but incoming class take an insane amount of time to connect. I call from my cell, i hear the ring back on my cell but Ooma isn't ringing.
Also, when I make calls out with ooma, I dont get a ring tone. Just dead air. Sometimes, when it does connect, it will ring my cell phone once. then drop the call and reconnect seconds later. It will do this a few times. If I get lucky it results in a connected call. If not my cell phone thinks it just got 6 calls from Ooma and missed them all.
Ooma has been great for the past 9 months. Just started happening all of the sudden.
My setup: DSL Modem/Router --> Ooma.
Thanks!
For this problem you will have to contact Ooma Customer Support:
Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST