Cannot receive calls - outgoing works fine
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- Posts:9
- Joined:Sat Oct 23, 2010 4:10 pm
My Hub and Scout have been working great for over a year. I just found out that people have been trying to call me but get a dial tone. I called with my cell and have the same problem. I can place outgoing calls with no problems. Customer support had me unplug for 30-sec. and reset. They then placed a call to me so I thought the problem was solved. When I tried to call on my cell I still just get the dial tone. Unfortunately now support is closed for the night.
I did a search here and tried a few things. http://172.27.35.1 shows I am "connected" and "enabled". Unplugged everything for 15-minutes and still the same problem.
Any suggestions? I have made no changes with my modem, computer, etc.
I did a search here and tried a few things. http://172.27.35.1 shows I am "connected" and "enabled". Unplugged everything for 15-minutes and still the same problem.
Any suggestions? I have made no changes with my modem, computer, etc.
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- Posts:6388
- Joined:Mon Nov 08, 2010 4:41 pm
Re: Cannot receive calls - outgoing works fine
Cycle your Voicemail to "Do not Disturb", then cycle it back to normal, then test.sundaypunch wrote:My Hub and Scout have been working great for over a year. I just found out that people have been trying to call me but get a dial tone. I called with my cell and have the same problem. I can place outgoing calls with no problems. Customer support had me unplug for 30-sec. and reset. They then placed a call to me so I thought the problem was solved. When I tried to call on my cell I still just get the dial tone. Unfortunately now support is closed for the night.
I did a search here and tried a few things. http://172.27.35.1 shows I am "connected" and "enabled". Unplugged everything for 15-minutes and still the same problem.
Any suggestions? I have made no changes with my modem, computer, etc.
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- Posts:9
- Joined:Sat Oct 23, 2010 4:10 pm
Re: Cannot receive calls - outgoing works fine
Thanks for the tip. I guess it was off as I got a message, "this service is only available for premier subscribers". I'll give support another call.