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Voice mail dropping out

Posted: Wed Apr 04, 2012 8:45 am
by tonyoco
It seems like since I/you switched to the new voice mail system, it hasn't worked properly. It records the first 2 secs or so then hangs up on the caller!?
Any ideas?

Re: Voice mail dropping out

Posted: Wed Apr 04, 2012 9:19 am
by thunderbird
tonyoco wrote:It seems like since I/you switched to the new voice mail system, it hasn't worked properly. It records the first 2 secs or so then hangs up on the caller!?
Any ideas?
Power off the Ooma device for 1hour. This allows time for the Ooma servers to reload/reset/correct your Ooma profile. Then repower the Ooma device and test. Then Test by calling your Ooma phone number with your cell and see if there is improvement.

If that dosen't work, contact Ooma Customer Service:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST