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Kudos to Ooma!

Posted: Fri Apr 24, 2009 5:12 pm
by darlinsk
I have been using Ooma for about 7 weeks now. I was immediately impressed with the quality of the equipment and voice, but struggled a bit with the customer support side of it.

From what I can see, Ooma has really listened to their customers, and taken appropriate actions to address their concerns. My number port completed today ... flawlessly. Ooma's communication was concise and timely, and the port happened on schedule.

But most impressive, the last two times, I've called, I was connecgted to a live person almost immediately. Quite a change from the 30+ minute waits that were standard in March.

Good for you Ooma! I'm a convert, and happy to pay $99/yr for the Premier services. The multi-ring and voice mail routing alone are worth it.

Re: Kudos to Ooma!

Posted: Fri Apr 24, 2009 9:29 pm
by Tacoma Driver
I second your opinion. There have been some issues, but they seem to be working hard to address them.
All I can say is I hope they stay in business for a long time!

Re: Kudos to Ooma!

Posted: Thu Apr 30, 2009 10:19 pm
by ladd
We need to support them! I want them to stay in business and finish the revolution they started. Therefore I decided to buy their premium service even though I'm not sure I need it. It doesn't matter they deserve the extra money for their hard and innovative work.