Today cannot dial any canadian number
Has anyone found a resolution? I have been on with live chat support today and I am getting nowhere. I can receive calls but cannot dial out as either hear multiple conversations, a foreign speaking person, a fax machine sound or a message saying the caller I have reached is on the phone.
Re: Today cannot dial any canadian number
Also having the same problem. Seems to only be for long distance calls as I can call locally. I will try powering down for an hour. If no success, then I will call their support line. Good thing they are on the west coast.
Re: Today cannot dial any canadian number
In addition to not being able to call 'regular' long distance, I also cannot access the MyOoma page. Can any other Canadians log onto their MyOoma page?
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- Posts:14
- Joined:Mon Nov 12, 2012 9:23 pm
Re: Today cannot dial any canadian number
What I get when calling a number in my areacode is a person who starts off saying hello. A smatter of a profane words. And then the conversation turns into a kind of Russian/Romanian/Ukranian/Poslish monoloque.
I hang up and call again a new number & get the same monoloque. Ooma has a file open on it now.
I hang up and call again a new number & get the same monoloque. Ooma has a file open on it now.
los arboles resident
Re: Today cannot dial any canadian number
I opened a support case on this. Just tested again still not fixed. Basically get the same issue as I originally reported (and others have reported).
I hope Ooma responds to this.
I hope Ooma responds to this.
Re: Today cannot dial any canadian number
Ooma is aware of the issue and are looking into it.
What they recommended for me in the interim was to dial *67 before the number and that seems to work.
I am in Manitoba with a 204 area code Ooma number, and I couldn't call any other 204 number. With the workaround I'm not having any issues. My case was elevated and I will post here again when they have resolved this, unless we get an Official reply from an Ooma representative, which I think is warranted for us Canadians!
Regards
What they recommended for me in the interim was to dial *67 before the number and that seems to work.
I am in Manitoba with a 204 area code Ooma number, and I couldn't call any other 204 number. With the workaround I'm not having any issues. My case was elevated and I will post here again when they have resolved this, unless we get an Official reply from an Ooma representative, which I think is warranted for us Canadians!
Regards
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- Posts:14
- Joined:Mon Nov 12, 2012 9:23 pm
Re: Today cannot dial any canadian number
Just tried it out a few moments ago and am now able to make outbound calls.
los arboles resident
Re: Today cannot dial any canadian number
Works now for me too
Re: Today cannot dial any canadian number
Since Xmas eve and continuing to this point Wednesday 26th cannot connect to long distance numbers in 705 area code from Toronto area.Have called repeatedly (probably over 30 times)to same 3 numbers in 705 area code and have connected only 4 or 5 times.Often hear what sounds to be Russian or Oriental conversations.Extremely disappointed with Ooma performance during this time frame and continuing now.Purchased Ooma mid November 2012 and had been pleased with it's performance but based on this latest experience could not possibly recommend Ooma to others.
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- Posts:6388
- Joined:Mon Nov 08, 2010 4:41 pm
Re: Today cannot dial any canadian number
Contact Ooma Customer Support:JET012 wrote:Since Xmas eve and continuing to this point Wednesday 26th cannot connect to long distance numbers in 705 area code from Toronto area.Have called repeatedly (probably over 30 times)to same 3 numbers in 705 area code and have connected only 4 or 5 times.Often hear what sounds to be Russian or Oriental conversations.Extremely disappointed with Ooma performance during this time frame and continuing now.Purchased Ooma mid November 2012 and had been pleased with it's performance but based on this latest experience could not possibly recommend Ooma to others.
Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
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