Page 1 of 2

Premier Fax?

Posted: Tue Apr 02, 2013 4:32 am
by Morac
If I enable Premiere Fax 3x redundancy, does Ooma use 3x redundancy for every call? How does it know if I'm faxing or not?

Also the Mobile version of the System preference screen doesn't have an adaptive fax option. It has an adaptive voice toggle switch instead.

Re: Premier Fax?

Posted: Tue Apr 02, 2013 6:17 am
by thunderbird
Morac wrote:If I enable Premiere Fax 3x redundancy, does Ooma use 3x redundancy for every call? How does it know if I'm faxing or not?

Also the Mobile version of the System preference screen doesn't have an adaptive fax option. It has an adaptive voice toggle switch instead.
The fax machine tones are supposed to turn of the fax mode, for both sending and receiving faxes.

Re: Premier Fax?

Posted: Tue Apr 02, 2013 7:35 am
by Morac
thunderbird wrote: The fax machine tones are supposed to turn of the fax mode, for both sending and receiving faxes.
Isn't that only true if the Telo is set to "Fax" mode in the Phone settings?

Re: Premier Fax?

Posted: Tue Apr 02, 2013 7:50 am
by Bobby B
Morac wrote:If I enable Premiere Fax 3x redundancy, does Ooma use 3x redundancy for every call? How does it know if I'm faxing or not?
The Telo will automatically detect fax tones to determine if the call is a fax call or not. It will only use redundancy if there is packet loss in the call.
Morac wrote: Also the Mobile version of the System preference screen doesn't have an adaptive fax option. It has an adaptive voice toggle switch instead.
This looks like a bug - I'll create a developer ticket so our web team can work on fixing this.

Re: Premier Fax?

Posted: Tue Apr 02, 2013 8:01 am
by thunderbird
Morac wrote:
thunderbird wrote: The fax machine tones are supposed to turn of the fax mode, for both sending and receiving faxes.
More Info:
https://www.ooma.com/app/support/premie ... learn_more

Re: Premier Fax?

Posted: Tue Apr 02, 2013 2:40 pm
by thestewman
I always have had to use *99 before sending any faxes.
If I use the new Premier fax can I stop using *99 before sending any faxes ?

Re: Premier Fax?

Posted: Tue Apr 02, 2013 2:53 pm
by thunderbird
thestewman wrote:I always have had to use *99 before sending any faxes.
If I use the new Premier fax can I stop using *99 before sending any faxes ?
It's been quite a while since *99 had to be used. But of coarse if you have problems without it, try *99.

Re: Premier Fax?

Posted: Wed Apr 03, 2013 11:15 am
by EFlores
Premier Fax rocks!!! I sent a fax of 52 pages and it went smoothly, and I did not have to use *99 or any other prefix. Love it.

Re: Premier Fax?

Posted: Wed Apr 03, 2013 11:31 am
by lbmofo
EFlores wrote:Premier Fax rocks!!! I sent a fax of 52 pages and it went smoothly, and I did not have to use *99 or any other prefix. Love it.
Although only supposed to matter when packet loss, what redundancy level were you at? The default "1 redundancy level?"

https://www.ooma.com/app/support/premier-fax

Re: Premier Fax?

Posted: Wed Apr 03, 2013 12:02 pm
by Morac
I haven't tried it, but since I have a 10 Mbps upload speed connection, I set it to 3x.