Why can't any Ooma call the 570 area code? (Pennsylvania)
Posted: Tue Jun 25, 2013 9:21 am
I talked a friend in Pennsylvania into buying the Ooma Telo at Costco and she's had it for a week and says it won't call a certain telephone number in the 570 area code which she calls all the time.
I tested that number with my landline, and with my Ooma, and with my cell (all in California):
Guess what?
She's right.
Only the Ooma won't connect!
The landline and cellphone connect just fine.
This is a very serious problem because you can't trust the Ooma if this isn't fixed!
MORE DETAILS:
The Ooma connection does weird things - mostly it just rings - but strange things happen (like fax tones) and other oddities - none of which are exhibited with the cellphone or landline calls to the same number. The problem is that you can't tell if the person on the receiving end simply didn't pick up the phone, or if the Ooma is screwing up (a routing problem?).
I called Oooma Customer Support at 888-711-6662x1x3 and they confirmed it didn't work for Ooma and they suggested I prefix the phone number with the *98 star code. But that's it. I'm a little disappointed with that level of support because this is a VERY SERIOUS PROBLEM.
This sort of works (in about 10 tests, it worked twice, and failed 8 times with very weird things happening in those 8 tries).
My main question is: "What on earth is going on?".
My secondary question is: "Do you have the same problem with your Ooma not connecting to area code 570?"
Googling for 570 phone numbers to test, I tried this movie theaters, and they exhibit a similar problem only with the Ooma:
- Cinemark Stroud Mall and XD, 160 Stroud Mall, Stroudsburg, PA 18360: (570) 421-1284
Using the area code and exchange that Ooma is having a problem with, I find PA State Representative Joe Emrick also shows the problem:
- 2165 Mt. Bethel Highway Mt. Bethel, PA 18343, (570) 897-0401
Testing this Roofing & Siding Company", I get the same Ooma problem:
- 2016 S. Delaware Dr., Mt. Bethel, PA 18343, 570-897-9077
In this last case, after about 4 rings on a landline, you get an answering machine; but it just rings and rings and rings with the Ooma. This is a very serious problem.
May I ask whether you have the same problem (try the last number above, for example), and if so, what (on earth) is going on with Ooma?
Note: I've had Ooma for a year and had not prior run into this repeatable problem, until now.
I tested that number with my landline, and with my Ooma, and with my cell (all in California):
Guess what?
She's right.
Only the Ooma won't connect!
The landline and cellphone connect just fine.
This is a very serious problem because you can't trust the Ooma if this isn't fixed!
MORE DETAILS:
The Ooma connection does weird things - mostly it just rings - but strange things happen (like fax tones) and other oddities - none of which are exhibited with the cellphone or landline calls to the same number. The problem is that you can't tell if the person on the receiving end simply didn't pick up the phone, or if the Ooma is screwing up (a routing problem?).
I called Oooma Customer Support at 888-711-6662x1x3 and they confirmed it didn't work for Ooma and they suggested I prefix the phone number with the *98 star code. But that's it. I'm a little disappointed with that level of support because this is a VERY SERIOUS PROBLEM.
This sort of works (in about 10 tests, it worked twice, and failed 8 times with very weird things happening in those 8 tries).
My main question is: "What on earth is going on?".
My secondary question is: "Do you have the same problem with your Ooma not connecting to area code 570?"
Googling for 570 phone numbers to test, I tried this movie theaters, and they exhibit a similar problem only with the Ooma:
- Cinemark Stroud Mall and XD, 160 Stroud Mall, Stroudsburg, PA 18360: (570) 421-1284
Using the area code and exchange that Ooma is having a problem with, I find PA State Representative Joe Emrick also shows the problem:
- 2165 Mt. Bethel Highway Mt. Bethel, PA 18343, (570) 897-0401
Testing this Roofing & Siding Company", I get the same Ooma problem:
- 2016 S. Delaware Dr., Mt. Bethel, PA 18343, 570-897-9077
In this last case, after about 4 rings on a landline, you get an answering machine; but it just rings and rings and rings with the Ooma. This is a very serious problem.
May I ask whether you have the same problem (try the last number above, for example), and if so, what (on earth) is going on with Ooma?
Note: I've had Ooma for a year and had not prior run into this repeatable problem, until now.