I can get incoming calls.
I am not getting anywhere with customer support. Does anyone have any ideas?
If not, local calls can be 7 digits but all other calls must be 11 digits.
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Does this sound plausible to you guys, or did I get the bum's rush to get off the phone because it was near the end of customer support hours? And either way, how to I fix this problem?
I am VERY disappointed with this product.
As for calling, if you have no problem calling with phone directly connected to Telo, then the problem must not be the Telo.
Please change your forum email address to the one on your telo account otherwise I can't look it up. As for the red flashing logo see viewtopic.php?f=9&t=16602. This is fixed in an upcoming release.Jstone wrote:The past week or so I cannot make outgoing calls.
So I assume you have the telo phone port hooked up to the house wiring? Then when you go offhook on a phone plugged into the wall do you get dialtone? Then when you dial the first digit does the dialtone stop? What happens after you've dialed the complete number?
I am connected wirelessly to the Telo. I do not have a phone jack by my AT&T gateway. I have been vacillating as to what to try to fix the flashing red light - to have a jack installed next to the gateway, or to see if Ooma customer support can solve the problem.
I did ask customer support about the red light problem after she told me the being unable to make calls problem was with the wiring. She told me she made some QoS changes and after we got off the phone that I should reboot the Telo and the gateway, which I did. It has not gone offline so far (10 hours later). I see by the link you posted that this is a bug to be fixed. It is not a minor problem. Easily worked around yes, by unplugging and replugging the unit. Not so bad if I am home, but a real problem if I am not home and need to call someone who at home (clueless teenager who is oblivious to blinking red lights).
Yes, Tom B, the Telo is plugged into a splitter in the wall jack. A cordless phone is plugged into the splitter as well. This arrangement has worked fine up until a week or so ago. When I go offhook, I get the Ooma sound and a dial tone. The dial tone stops after I press the first digit. After I complete the phone number, there is a moment of silence and then I get a fast busy signal.
And finally, I changed my forum email address.