<Wayne and I were typing at the same time. >darlinsk wrote:Oh my ... I feel a tad talked down to. Might it have something to do with my gender?
I think I can safely say that no one here would do that. Sometimes we ask the simplest of questions because it is easy to overlook the obvious. I was the Service Operations Manager for a major PC chain at one time. But when I bought a new USB scanner I was bummed because it would not fire up. I loaded the proper software, twice. Made sure my USB cable was OK and securely plugged in. Verified power to the power supply. And nothing. When I called tech support, they asked me, did anything happen when you turned it on? I replied, "there's no power switch". They suggested I look at the back near the corner. I told the technician I'd call back when I felt less embarrased.
As to the 5.8 ghz phone - it surprised me to find that many of them use 5.8 AND 2.4 (for signaling) so even a 5.8 ghz phone does not mean no problems.
I had some severe echo on local numbers during a period of time several months ago. I kept track of the calls - time, number, severity of echo, incoming or outgoing and when I called ooma, I talked to several techs. Tino and Bobby are some of the greatest. If you can call them back with this information, they can check their own routing logs. Turned out that my problem was with the "partner" they use in this area. They made some changes to how calls were routed in my area (360) and now things are stellar. I would suggest keeping a log like I did then when you call back, ask to escalated to one of the techs who are most familar with the echo problem. Good luck and keep us posted.