Incoming calls reset 2nd generation Telo

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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TGL
Posts:9
Joined:Sun Jun 22, 2014 6:29 pm
Incoming calls reset 2nd generation Telo

Post by TGL » Wed Jun 25, 2014 2:38 am

I had accidentally pasted this under the Office forum which I have deleted to re-post in here.

I have been experiencing Telo reboots sometimes when I receive incoming calls.

I see there was a thread from last year with this issue so I will answer the questions in advance that will be asked about my setup:

Ooma was recently replaced with the newer version (with actual individual buttons) and is being used with the correct power supply (5V 2A).

There is one cordless phone attached to the phone port and I have an HD2 with a Bluetooth dongle.

When I say "reboot" I mean all lights go off on the Telo, followed by the red flashing logo and eventually (about 3 minutes) outgoing calls can be made again.

Tom
Ooma Moderator
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Re: Incoming calls reset 2nd generation Telo

Post by Tom » Thu Jun 26, 2014 11:44 am


TGL
Posts:9
Joined:Sun Jun 22, 2014 6:29 pm

Re: Incoming calls reset 2nd generation Telo

Post by TGL » Thu Jun 26, 2014 3:47 pm

I haven't had any issues with outgoing calls on this Telo (although that is why my 1st gen was replaced with a 2nd gen).

On the web interface for the Telo I see Version: 85343

For reference my setup is cable modem (Thompson DCM475) --> Cisco RV042 --> Telo (on it's own port with a MAC IP reservation and the DMZ set to the reserved address)

TGL
Posts:9
Joined:Sun Jun 22, 2014 6:29 pm

Re: Incoming calls reset 2nd generation Telo

Post by TGL » Fri Jun 27, 2014 8:04 am

I looked through that entire thread and there doesn't appear to be any information on general troubleshooting steps I can take in my situation . . . did I miss some useful information in that thread?

Tom
Ooma Moderator
Posts:4370
Joined:Sat Sep 05, 2009 8:07 am

Re: Incoming calls reset 2nd generation Telo

Post by Tom » Fri Jun 27, 2014 9:08 am

See the last couple of posts in that thread. I've disabled Contacts on your telo also now.

TGL
Posts:9
Joined:Sun Jun 22, 2014 6:29 pm

Re: Incoming calls reset 2nd generation Telo

Post by TGL » Fri Jun 27, 2014 11:26 am

OK, I will report back on any change in behaviour.

TGL
Posts:9
Joined:Sun Jun 22, 2014 6:29 pm

Re: Incoming calls reset 2nd generation Telo

Post by TGL » Fri Jul 25, 2014 10:12 am

The issue started again today and I see that somehow contacts have been enabled.

Tom
Ooma Moderator
Posts:4370
Joined:Sat Sep 05, 2009 8:07 am

Re: Incoming calls reset 2nd generation Telo

Post by Tom » Fri Jul 25, 2014 11:24 am

Ok, disabled contacts again.

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