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Re: Cannot dial out, but I have a dial tone
Posted: Sun Apr 21, 2019 7:25 pm
by MarkMB
This is five years later, and I have the same problem.
I think that real (noncellular) telephones have been quietly cancelled and Ooma is sucking off the last little pennies.
Re: Cannot dial out, but I have a dial tone
Posted: Wed Jan 31, 2024 4:44 am
by mikesmithfl
It's now 2024 and I've got a Telo with the same problem today. It was working fine until 6 days ago. Nothing has changed with my local network at home. No new changes to my Ooma preferences, but I have tried switching the call blocking (blacklist) and then the 10 digit dialing. Nothing I change in preferences makes a noticeable difference. I've tried the power off/on routine more than a dozen times with varying lengths of time with power off.
The Telo base has a solid blue 'flower' and the dial tone is the regular Ooma musical tone.
THEN, the next day, I was able to receive a single incoming call and the rest go to voice mail. I'm still unable to use Ooma to make outgoing calls.
It's beyond difficult trying to find any documentation to help with real troubleshooting other than initial setup.
smh
Update: I just thought to try something else. We've got two Ooma accounts for Telos at two different locations. When one of the houses is left unoccupied for a while, we set call forwarding from that number to my number where I was having trouble. When I turned off call forwarding at that second unit, I could make and receive calls at this unit again. So, now it's working again. For now. - I did activate call forwarding at the second unit again and it still works.