No sound from Telo1 base running 175814

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
rmmrph
Posts:2
Joined:Fri Mar 03, 2017 9:55 am
Re: No sound from Telo base

Post by rmmrph » Fri Mar 03, 2017 10:00 am

I am having the same problem too and has has been only in the past few days. Was there an update pushed out that is causing problems? Mine had worked flawlessly for about 4 years. Multiple restarts have not resolved the issue. If any one figures it out, please let us know.

beepbeep
Posts:5
Joined:Thu Mar 02, 2017 9:16 am

Re: No sound from Telo base

Post by beepbeep » Fri Mar 03, 2017 2:02 pm

I'm having exactly the same problem. Everything works except no sound just from the telo itself when playing back a voicemail, etc. It all started a few days ago. Multiple reboots and even a factory reset made no difference. Is it a problem with an update that was pushed out?? Anybody have suggestions?

Burd
Posts:1
Joined:Fri Mar 03, 2017 3:33 pm

Re: No sound from Telo base

Post by Burd » Fri Mar 03, 2017 3:39 pm

Just discovered the same issue with my device. Attempted a reboot several times with no success.

Tom
Ooma Moderator
Posts:4370
Joined:Sat Sep 05, 2009 8:07 am

Re: No sound from Telo base

Post by Tom » Fri Mar 03, 2017 4:12 pm

beepbeep: Your forum email address doesn't match the one on your Ooma account so I can't look it up.

Tom
Ooma Moderator
Posts:4370
Joined:Sat Sep 05, 2009 8:07 am

Re: No sound from Telo base

Post by Tom » Fri Mar 03, 2017 4:16 pm

Karl, your telo was not upgraded until 2/17 so not related to that

Morac
Posts:213
Joined:Sat Feb 05, 2011 12:03 pm

Re: No sound from Telo base

Post by Morac » Fri Mar 03, 2017 8:23 pm

I'm having the same problem on my Telo 1 which was recently upgraded to 175814.

Pushing the volume button used to speak 1, 2, 3, 4, but now it no longer does so. Pressing Play connects but there's no sound. Also it doesn't ring when there's an incoming call nor does voicemails play through it when someone is leaving a voicemail message. Basically the speaker is not working at all.

I'm not sure when it stopped working, but it worked a few weeks ago. I've unplugged my Telo 1 multiple times, but that didn't help.

beepbeep
Posts:5
Joined:Thu Mar 02, 2017 9:16 am

Re: No sound from Telo base

Post by beepbeep » Sat Mar 04, 2017 6:08 am

OK... should be changed so you can look up information. Thanks.

tcneon
Posts:1
Joined:Sat Mar 04, 2017 6:56 am

Re: No sound from Telo base

Post by tcneon » Sat Mar 04, 2017 7:12 am

Same problem others are having - no sound from the Telo base. Is someone working on this?

Tom
Ooma Moderator
Posts:4370
Joined:Sat Sep 05, 2009 8:07 am

Re: No sound from Telo base

Post by Tom » Sat Mar 04, 2017 8:18 am

Morac wrote:Also it doesn't ring when there's an incoming call. Basically the speaker is not working at all.
Please clarify. Your phone doesn't ring or do you mean that voicemail monitoring is not working?
Can you answer calls and make calls ok with 2-way audio?

Tom
Ooma Moderator
Posts:4370
Joined:Sat Sep 05, 2009 8:07 am

Re: No sound from Telo base

Post by Tom » Sat Mar 04, 2017 8:43 am

Reproduced the issue. Impacts older telo1 in the MAC 04-08 series. Have reverted your telo1 to 156394.

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