No sound from Telo1 base running 175814

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
Tom
Ooma Moderator
Posts:4370
Joined:Sat Sep 05, 2009 8:07 am
Re: No sound from Telo base

Post by Tom » Fri Jul 28, 2017 8:44 pm

speaker then

Magnum
Posts:2
Joined:Thu Jul 27, 2017 5:26 pm

Re: No sound from Telo base

Post by Magnum » Fri Jul 28, 2017 10:02 pm

Is there warranty for the speaker or do I have to buy a whole new unit?

Tom
Ooma Moderator
Posts:4370
Joined:Sat Sep 05, 2009 8:07 am

Re: No sound from Telo base

Post by Tom » Sat Jul 29, 2017 8:09 am

Do the test at the top of p17. Warranty applies to the entire telo. If all else fails can try this:
viewtopic.php?f=6&t=8059&p=140330

CJ666666
Posts:2
Joined:Sat Aug 05, 2017 6:01 pm

Re: No sound from Telo base

Post by CJ666666 » Sat Aug 05, 2017 6:03 pm

Hey Tom,

My device has exact same problem as well. Is it possible to rollback the firmware?

Tried reboot or factory reset, and issue still presists.

Thanks.

Tom
Ooma Moderator
Posts:4370
Joined:Sat Sep 05, 2009 8:07 am

Re: No sound from Telo base

Post by Tom » Sun Aug 06, 2017 10:13 am

see top of p16

CJ666666
Posts:2
Joined:Sat Aug 05, 2017 6:01 pm

Re: No sound from Telo base

Post by CJ666666 » Sun Aug 06, 2017 7:32 pm

Hey Tom,

I havent find anything on top of p16. What should I look at?
I dont have an option to rollback the firmware. Is there a way to rollback manually?
Just you know, your home security product does not have sound either when setting is set to announce at Telo base. Please help.

Thanks.

Tom
Ooma Moderator
Posts:4370
Joined:Sat Sep 05, 2009 8:07 am

Re: No sound from Telo1 base running 175814

Post by Tom » Mon Aug 07, 2017 11:39 am

Top of p16 says: "This thread is only for telo1 running 175814 which has a speaker bug. Any telo1 running a release > 175814 has the fix." Have changed title of this topic accordingly.

So if your telo is not in that category and speaker is mute then follow my suggestion 3 posts up.

Regarg
Posts:1
Joined:Tue Aug 08, 2017 4:23 pm

Re: No sound from Telo1 base running 191303

Post by Regarg » Wed Aug 09, 2017 9:53 am

Hi. I have the same issue. Would really like the speaker to work as I just got home security and want the base to alert if window or door opens.

Thanks

Locked