No sound from Telo1 base running 175814

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
beepbeep
Posts:5
Joined:Thu Mar 02, 2017 9:16 am
Re: No sound from Telo base

Post by beepbeep » Sat Mar 04, 2017 9:04 am

Thanks much. Just checked and audio now working fine, just as before. Question: is this going to break on the next update pushed out or do you think the programmers will code in a workaround for older telo1?
Tom B wrote:Reproduced the issue. Impacts older telo1 in the MAC 04-08 series. Have reverted your telo1 to 156394.

Tom
Ooma Moderator
Posts:4370
Joined:Sat Sep 05, 2009 8:07 am

Re: No sound from Telo base

Post by Tom » Sat Mar 04, 2017 9:35 am

We've discontinued the 175814 rollout. The release will be fixed.

Morac
Posts:213
Joined:Sat Feb 05, 2011 12:03 pm

Re: No sound from Telo base

Post by Morac » Sat Mar 04, 2017 4:04 pm

Thanks. I can confirm my speaker is working again after being reverted (plus my Bluetooth adapter is found again).

bill1954
Posts:7
Joined:Sat Mar 27, 2010 11:57 am

Re: No sound from Telo base

Post by bill1954 » Sun Mar 05, 2017 5:32 am

Our Telo has also stopped making any sounds. Voicemails have to be heard through an attached phone. I have read through this thread and researched that my Telo is at version 175814. Can it be rolled back to the 156394 version as that would fix this problem? Thanks for your assistance!

Tom
Ooma Moderator
Posts:4370
Joined:Sat Sep 05, 2009 8:07 am

Re: No sound from Telo base

Post by Tom » Sun Mar 05, 2017 8:08 am

try now

bill1954
Posts:7
Joined:Sat Mar 27, 2010 11:57 am

Re: No sound from Telo base

Post by bill1954 » Sun Mar 05, 2017 9:04 am

Thanks Tom B. Just checked and base Telo has resumed previous behavior! Appreciate it. I noticed I have been a member of this forum for over 7 years. Guess that made it easy to know which Telo I had!!

vkagey
Posts:2
Joined:Sun Mar 05, 2017 9:26 am

Re: No sound from Telo base

Post by vkagey » Sun Mar 05, 2017 9:30 am

I am experiencing the same issue. Can the firmware on my device be rolled back?

Tom
Ooma Moderator
Posts:4370
Joined:Sat Sep 05, 2009 8:07 am

Re: No sound from Telo base

Post by Tom » Sun Mar 05, 2017 10:04 am

done

cvt
Posts:2
Joined:Sun Mar 05, 2017 12:17 pm

Re: No sound from Telo base

Post by cvt » Sun Mar 05, 2017 12:23 pm

Hi, My old Telo base has the same problem with no audio. I am on version 175814. I called the Ooma help desk and the agent said he could not reverse the update. Can you help, Tom?

Tom
Ooma Moderator
Posts:4370
Joined:Sat Sep 05, 2009 8:07 am

Re: No sound from Telo base

Post by Tom » Sun Mar 05, 2017 1:28 pm

done

Locked