No sound from Telo1 base running 175814

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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425-527-9693
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Joined:Mon May 21, 2012 9:21 pm
Re: No sound from Telo base

Post by 425-527-9693 » Mon Mar 06, 2017 2:22 pm

It now gives the firmware version as 156394 nad the voicemail on the Telo works again. Thank you thank you.

bvol
Posts:8
Joined:Tue Apr 27, 2010 6:53 pm

Re: No sound from Telo base

Post by bvol » Mon Mar 06, 2017 3:01 pm

I appear to have the same problem. I have an older Ooma Telo, also. I'm able to access voicemail via the Ooma website, or by calling my own phone number, but I can't get the Telo to play my voicemail through the speaker, and when I tap the volume button (speaker icon), nothing happens.

How do I determine what firmware version is currently on the Telo device? How do I know if I have the defective firmware update?

Tom
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Re: No sound from Telo base

Post by Tom » Mon Mar 06, 2017 6:36 pm

Jim PT, done

bvol
Posts:8
Joined:Tue Apr 27, 2010 6:53 pm

Re: No sound from Telo base

Post by bvol » Mon Mar 06, 2017 7:56 pm

It's working now! Thank you, Tom!

Did you roll back the firmware to a prior version?

Tom
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Joined:Sat Sep 05, 2009 8:07 am

Re: No sound from Telo base

Post by Tom » Mon Mar 06, 2017 10:52 pm

You must have had a ticket with support but can't confirm because your forum email address doesn't match the one on your Ooma account so I can't look it up.

truta11
Posts:7
Joined:Tue Mar 07, 2017 6:06 am

Re: No sound from Telo base

Post by truta11 » Tue Mar 07, 2017 6:07 am

Tom-

I'm having the same issue, among others. Can you roll me back as well?

Thanks!

Jim PT
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Joined:Sat May 10, 2014 3:46 pm

Re: No sound from Telo base

Post by Jim PT » Tue Mar 07, 2017 8:31 am

Tom - thank you very much for quickly bringing my Dad's Telo volume back into service; he's extremely grateful and happy to have voicemail-checking back on his hardware.

Over the years, you've been an extraordinary example of CSR excellence, and we appreciate it.

Tom
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Re: No sound from Telo base

Post by Tom » Tue Mar 07, 2017 8:58 am

truta11, please bring your telo online

truta11
Posts:7
Joined:Tue Mar 07, 2017 6:06 am

Re: No sound from Telo base

Post by truta11 » Tue Mar 07, 2017 9:23 am

Hi Tom-

That's the "among other problems" I mentioned. My system has been up and down this past weekend. It went down Friday morning, and I finally got it going again Sunday evening.

This morning I noticed that there was no sound from the Telo, so I restarted the unit again in an attempt to get the sound back. The system has been back down since then. I was able to note the firmware version before it went down again, it is the 175814 that is giving people trouble on this thread.

My hope is that rolling back the firmware will help my connectivity issues as well as the lack of sound.

I've been through customer support without any success, and have lots more detail that I can share. Do you want me to start a new thread?

Tom
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Joined:Sat Sep 05, 2009 8:07 am

Re: No sound from Telo base

Post by Tom » Tue Mar 07, 2017 1:29 pm

which lights are blue when down?

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