No sound from Telo1 base running 175814

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
Locked
JDSurge
Posts:2
Joined:Fri Mar 17, 2017 3:12 pm
Re: No sound from Telo base

Post by JDSurge » Fri Mar 17, 2017 6:14 pm

Tom B wrote:done
That fixed the problem! Thanks...

wolf359
Posts:10
Joined:Wed Jan 20, 2010 5:56 pm
Location:north carolina
Contact:

Re: No sound from Telo base

Post by wolf359 » Sat Mar 18, 2017 5:05 pm

no audio for voicemail when i press play.
works with handset

no audio for live voice mail preview.
worked in the past.

help
Technical Support Specialist
TECHNICAL SUPPORT SOLUTIONS
http://www.whmservices.com
OOMA Premier Service

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: No sound from Telo base

Post by Tom » Sun Mar 19, 2017 7:24 am

This thread is about a telo1 software bug. You have a telo2. Press volume up 3 times, then hold down the button on the rear of the telo for like 3 sec to enable registration mode. If you don't hear anything then the speaker is bad.

wolf359
Posts:10
Joined:Wed Jan 20, 2010 5:56 pm
Location:north carolina
Contact:

Re: No sound from Telo base

Post by wolf359 » Sun Mar 19, 2017 3:26 pm

thanks for the info
Technical Support Specialist
TECHNICAL SUPPORT SOLUTIONS
http://www.whmservices.com
OOMA Premier Service

hackztor
Posts:2
Joined:Wed Mar 08, 2017 2:34 pm

Re: No sound from Telo base

Post by hackztor » Fri Mar 24, 2017 12:34 am

That was a pretty annoying bug. Wonder how that got past QA.

jtroth
Posts:21
Joined:Wed Mar 13, 2013 7:06 pm

Re: No sound from Telo base

Post by jtroth » Tue Mar 28, 2017 8:42 am

Hi TomB - I'm having the problem with no voicemail monitoring. I confess to not knowing how to determine my Telo firmware. Can you help? Thanks !

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: No sound from Telo base

Post by Tom » Tue Mar 28, 2017 6:12 pm

VM monitoring was disabled on your telo. Turned it back on. You can control this on myooma.com

alager
Posts:10
Joined:Wed Jun 30, 2010 10:03 pm

Re: No sound from Telo base

Post by alager » Wed Mar 29, 2017 8:02 am

Tom, I fixed my email address. Please push the update. Thanks.

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: No sound from Telo base

Post by Tom » Wed Mar 29, 2017 8:05 am

your telo1 has already been upgraded to the release with the fix

DunK
Posts:1
Joined:Thu Mar 30, 2017 4:26 pm

Re: No sound from Telo base

Post by DunK » Thu Mar 30, 2017 4:29 pm

I am having the no sound issue on my Telo base.

Thanks

Locked