No sound from Telo1 base running 175814

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Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am
Re: No sound from Telo base

Post by Tom » Thu Jun 29, 2017 8:16 am

press volume up a couple of times, then hold down the button on the back of the telo for 3 sec to start registration mode, if hear nothing then speaker is bad

Oregoland
Posts:1
Joined:Fri Jun 30, 2017 7:34 pm

Re: No sound from Telo base

Post by Oregoland » Fri Jun 30, 2017 7:37 pm

I'm having the same problem. My version is 179239. Please help.

piotrek13
Posts:1
Joined:Fri Jul 07, 2017 6:27 pm

Re: No sound from Telo base

Post by piotrek13 » Fri Jul 07, 2017 6:44 pm

Please help.. I have the Telo and I get no voice-mail coming from the Telo. I believe I am on 191303.

Very frustrating, and please please work on this for the future release. If there is a future upgrade this should be fixed.

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: No sound from Telo base

Post by Tom » Fri Jul 07, 2017 9:05 pm

see my post above

Daves37
Posts:3
Joined:Thu Jul 13, 2017 11:12 pm

Re: No sound from Telo base

Post by Daves37 » Thu Jul 13, 2017 11:18 pm

Tom, I have a first generation telo. I had this same problem before and reverting to 156394 fixed it. Could you please revert it? Thanks.

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: No sound from Telo base

Post by Tom » Fri Jul 14, 2017 7:38 am

see top of p16

Daves37
Posts:3
Joined:Thu Jul 13, 2017 11:12 pm

Re: No sound from Telo base

Post by Daves37 » Fri Jul 14, 2017 11:23 am

Would you please revert the software anyway? As I mentioned, I had this exact issue before, and the reversion took care of it. I promise to report back with the results. If the problem doesn't go away, I won't seek another remedy. If it does go away, I am sure that you would want to be made aware of that fact. Thanks.

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: No sound from Telo base

Post by Tom » Fri Jul 14, 2017 11:40 am

Yes it did because you were running 175814 at the time, the build with the bug. Anyway done.

Daves37
Posts:3
Joined:Thu Jul 13, 2017 11:12 pm

Re: No sound from Telo base

Post by Daves37 » Fri Jul 14, 2017 2:50 pm

As promised, I am replying to your recent reply. You are correct. The change to 156394 did not fix the problem. Thank you for trying and for being so patient.

Magnum
Posts:2
Joined:Thu Jul 27, 2017 5:26 pm

Re: No sound from Telo base

Post by Magnum » Thu Jul 27, 2017 5:31 pm

Tom - My voicemail and sound are not working on my Ooma Telo. Can you please assist? It's only a year and half old. Would it be the firmware or the speaker as discussed in previous posts? My version is 191303.

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