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Re: No sound from Telo base
Posted: Sat Mar 04, 2017 9:04 am
by beepbeep
Thanks much. Just checked and audio now working fine, just as before. Question: is this going to break on the next update pushed out or do you think the programmers will code in a workaround for older telo1?
Tom B wrote:Reproduced the issue. Impacts older telo1 in the MAC 04-08 series. Have reverted your telo1 to 156394.
Re: No sound from Telo base
Posted: Sat Mar 04, 2017 9:35 am
by Tom
We've discontinued the 175814 rollout. The release will be fixed.
Re: No sound from Telo base
Posted: Sat Mar 04, 2017 4:04 pm
by Morac
Thanks. I can confirm my speaker is working again after being reverted (plus my Bluetooth adapter is found again).
Re: No sound from Telo base
Posted: Sun Mar 05, 2017 5:32 am
by bill1954
Our Telo has also stopped making any sounds. Voicemails have to be heard through an attached phone. I have read through this thread and researched that my Telo is at version 175814. Can it be rolled back to the 156394 version as that would fix this problem? Thanks for your assistance!
Re: No sound from Telo base
Posted: Sun Mar 05, 2017 8:08 am
by Tom
try now
Re: No sound from Telo base
Posted: Sun Mar 05, 2017 9:04 am
by bill1954
Thanks Tom B. Just checked and base Telo has resumed previous behavior! Appreciate it. I noticed I have been a member of this forum for over 7 years. Guess that made it easy to know which Telo I had!!
Re: No sound from Telo base
Posted: Sun Mar 05, 2017 9:30 am
by vkagey
I am experiencing the same issue. Can the firmware on my device be rolled back?
Re: No sound from Telo base
Posted: Sun Mar 05, 2017 10:04 am
by Tom
done
Re: No sound from Telo base
Posted: Sun Mar 05, 2017 12:23 pm
by cvt
Hi, My old Telo base has the same problem with no audio. I am on version 175814. I called the Ooma help desk and the agent said he could not reverse the update. Can you help, Tom?
Re: No sound from Telo base
Posted: Sun Mar 05, 2017 1:28 pm
by Tom
done