Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
-
Apotheosis
- Posts:12
- Joined:Wed Mar 23, 2016 9:48 am
Re: Dial Tone at the End of Voice Messages
Post
by Apotheosis » Thu Apr 14, 2016 9:03 am
Tom,
Thank you for your assistance! I no longer hear the dial tone at the end of voice messages.
If possible, can you please enable this parameter to be configurable by me (would I access this configuration under My Ooma)? My Ooma is connected wirelessly to my router and sometimes my router acts up, causing me to have to reboot the telo unit in order to get telo connected again. I do not wish to have to trouble you each time this happens.
-
Bobs41185
- Posts:159
- Joined:Tue Apr 23, 2013 8:21 am
- Location:Seal Beach, CA
Post
by Bobs41185 » Thu Apr 14, 2016 10:51 am
Thank you , Tom.
Customer Since: 4/23/13
Hardware: Telo
Service: Premier 4/23/13
Spectrum Internet: 200 Mbps/10 Mbps
Setup: Motorola MB7420 Cable Modem ===> LinkSys AC1750 Router ===> Ooma Telo
-
Tom
- Ooma Moderator
- Posts:4378
- Joined:Sat Sep 05, 2009 8:07 am
Post
by Tom » Thu Apr 14, 2016 12:09 pm
Apotheosis, I'll enter a bug to make it configurable. ETA unknown.
-
gloworm46
- Posts:119
- Joined:Wed Sep 25, 2013 9:02 pm
Post
by gloworm46 » Sat Apr 16, 2016 2:58 pm
Tom B,
Is there a change you can make on my end as well to try and address this permanently? As it stands now. And I don't know what or if its even configured at now. I still hear the dial tone atm.
-
Tom
- Ooma Moderator
- Posts:4378
- Joined:Sat Sep 05, 2009 8:07 am
Post
by Tom » Sun Apr 17, 2016 7:43 am
The disconnect param is currently not configurable on telo1. I've entered a bug for it.
-
Bobs41185
- Posts:159
- Joined:Tue Apr 23, 2013 8:21 am
- Location:Seal Beach, CA
Post
by Bobs41185 » Sat Apr 23, 2016 9:57 pm
Tom,
I can't begin to thank you enough for making the change which eliminated that terrible noise at the end of voice mails.
Thank you, Thank you, Thank you!
Customer Since: 4/23/13
Hardware: Telo
Service: Premier 4/23/13
Spectrum Internet: 200 Mbps/10 Mbps
Setup: Motorola MB7420 Cable Modem ===> LinkSys AC1750 Router ===> Ooma Telo
-
Apotheosis
- Posts:12
- Joined:Wed Mar 23, 2016 9:48 am
Post
by Apotheosis » Wed Apr 27, 2016 9:55 am
Tom,
The Telo unit appears to have been rebooted; the dial tone is present at the end of voice messages again. Can you please change the disconnect time again? Also, you mentioned you entered a bug to make this parameter configurable. How will I check whether this will indeed be configurable? Where would I find the setting in My Ooma platform?
Thanks.
-
Tom
- Ooma Moderator
- Posts:4378
- Joined:Sat Sep 05, 2009 8:07 am
Post
by Tom » Wed Apr 27, 2016 3:52 pm
Set to 1500ms again. Likely it won't be exposed on MyOoma but one layer down, so at customer service level.
-
Bobs41185
- Posts:159
- Joined:Tue Apr 23, 2013 8:21 am
- Location:Seal Beach, CA
Post
by Bobs41185 » Wed Apr 27, 2016 8:23 pm
Tom,
FYI Firmware 139941 seems to have been updated to my Telo on 4/18 (I have a 24/7 ping monitor on the Telo) and the Telo appeared to be rebooted on that date but the Voice Mail "Buzz" deterrent seems still to be active which is nice.
Thank you!
Customer Since: 4/23/13
Hardware: Telo
Service: Premier 4/23/13
Spectrum Internet: 200 Mbps/10 Mbps
Setup: Motorola MB7420 Cable Modem ===> LinkSys AC1750 Router ===> Ooma Telo
-
Telo
- Posts:2
- Joined:Tue May 03, 2016 9:21 am
Post
by Telo » Tue May 03, 2016 9:27 am
I am currently using cordless Panasonic handsets (Model No.: KX-TGA470) with Ooma. I am also encountering this 'dial tone' issue at the end of the recorded message. The forums say that there have been fixes and that users should contact Ooma support regarding "disconnect times". Can an Ooma rep please make the necessary adjustments to my Ooma Telo unit to resolve this problem?
Thanks in advance!
