Unable to receive calls from MagicJack

[airjam]

When I receive a call from a Magicjack # my Ooma rings but I cannot hear the person making the call from a Magicjack. The Magicjack user can hear me but no sound from Ooma. Thought this was a fluke until I experienced the same issue from a different Magicjack to my other Ooma account from different locations and the issue remains the same.
Works OK in the reverse. I can make calls from my Ooma to Magicjack without any issues.

[BladeZX]

I am having the exact same issue

If a magic jack caller calls me they can hear me but I cannot hear them
It ooma calls the magic jack everything works fine

Did you ever find a solution?

[BladeZX]

No one else has this issue?

[Jay44]

I'm having a similar issue with POTS calls. However, when answering with the Ooma app on a smartphone, the call is full duplex. Answering with the Telo, I can't hear the caller but they can hear me. I swear these phone services don't play nice with each other on purpose...

[doantran]

No one else has this issue?

The same problem with me and my friend!
I think, this is a big problem to many OOMA customers since MagicJack is not a small company and they have a lot customers (maybe more than OOMA does).
This cannot be solved when OOMA not really want to do.

[pierreabinader]

Hey guys,

This issue is now resolved. The Ooma technical support did actually resolve the matter by applying a patch, although the problem was actually from Magic Jack, however it was "worked around" by a technical patch update on the Ooma side. Great work indeed. Happy with the results.

[TSS]

Well if this issue is resolved I say it isn't...... have been experiencing the same thing since I switched to Ooma this past Dec. I had a majicJack previously and is why I switched. So if there is a solution I'd like to know whom to contact. ThnX

[Bagheera]

je reçois l'appel mais je n'entends rien, je dois rappeler mon ami à chaque fois. Lui il m'entend. Que dois-je faire ?

[Bagheera]

My friend is with magic jack and when he call me , he hear my voice but not me, I can't hear his voice. I need to call back him everytime he try to call me.

Can you help me ?

Thx

[TonyW]

This is a user support forum, these days. If you require a response, you're best bet is a call to support.