Loooong delay in outbound call connect time

[smm1234]

Tom B - Incoming call rang and went to voicemail for the caller. I answered and heard nothing but silence. Calling support now.

[ScottN]

Tom B, our issue seems to be fixed now. I have tested both incoming and outgoing calls. Thanks for your help!

ScottN

[RonS]

I am joining onto this topic since it seems to be about the same problem I have been having with Ooma calling. The same issue occurs that outbound calls don't want to connect, and also incoming calls only ring a couple of times before going to voicemail, though I have it set for 6 rings before it goes to voicemail/answering machine. Thanks for any help you can provide to fix these problems.

[Tom]

RonS, please try now

[stetou]

I still have the issue, I don't know if something was done to my telo by support...
If there is something you want me to test please be specific on what to do so I do it right.
thanks

[OomaClarks]

Hello all.

Have had Ooma service for a few months, and was really happy up until about a month ago. Since then there have been a lot of issues. Multiple incoming callers get our voicemail without us ever hearing the phone ring, outgoing calls sometimes fail to connect at all.

Yesterday a reset of the base unit seemed to help, but this morning the issues are back. No incoming calls are making it through, and outgoing calls are not connecting either.

It also seems that using the HD2 handset produces worse results than the cordless phone that is connected into the base station directly. Not sure if thats a separate problem, or if they are related.

Any help is much appreciated!

[Ryan.Curry]

Please add me to the list of those having this issue. I just received a call from my wife where it was silent for about 20 seconds then I could hear her, as she was complaining that this keeps happening it dropped the call (about 10 - 15 seconds in). Once she called back I could hear her immediately and the call kept up. It's to the point where she's saying "get it fixed or we're switching to something else". If you can make mama happy, the world will be a better and safer place.

[Tom]

stetou, Ryan.Curry : please try now

[stetou]

Just tried from ooma to my cell phone and it is not fixed.
We hear the ooma sounds, then it dials, and after several seconds we hear the rings and the person answer
Note that sometimes after several seconds the line just hang up and we hear omma sounds again and we need to redial

[lstarr]

I have been having the exact same issue. I answer the phone and the caller can't hear me and then the call forwards to voicemail. Or I call out and either get no dialtone..or the caller on the other end can't hear me. This has been happening a lot the last couple of weeks.