Incoming call rings, but can't answer

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
Bohemian
Posts: 1
Joined: Mon Mar 20, 2017 9:41 am

Re: Incoming call rings, but can't answer

Post by Bohemian » Mon Mar 20, 2017 9:45 am

I have the same issue. I cannot answer or they don't hear me especially when they call from another VOIP. The phone rings, and then I pick up and speak but they don't hear me at all. I can make calls. I tried and rebooted a few times, but it happened again this morning. I cannot answer. Please help.

Tom
Ooma Moderator
Posts: 4355
Joined: Sat Sep 05, 2009 8:07 am

Re: Incoming call rings, but can't answer

Post by Tom » Mon Mar 20, 2017 10:06 am

please try now

Woushy01
Posts: 1
Joined: Mon Mar 20, 2017 3:10 pm

Re: Incoming call rings, but can't answer

Post by Woushy01 » Mon Mar 20, 2017 3:15 pm

Same thing here. Everything was fine until 2-3 weeks ago. Waiting for an ooma support tech to call me back. Very dissapointed about Ooma as they don't answer here. I'll probably quit ooma for a bigger cellphone plan.

Tom
Ooma Moderator
Posts: 4355
Joined: Sat Sep 05, 2009 8:07 am

Re: Incoming call rings, but can't answer

Post by Tom » Mon Mar 20, 2017 3:19 pm

try now

sunpadre
Posts: 1
Joined: Mon Mar 20, 2017 4:52 pm

Re: Incoming call rings, but can't answer

Post by sunpadre » Mon Mar 20, 2017 4:54 pm

Hello,

I've been experiencing these same issues over the past few weeks.

Tom, can you work your magic on my OOMA device please?

Thank you!

Tom
Ooma Moderator
Posts: 4355
Joined: Sat Sep 05, 2009 8:07 am

Re: Incoming call rings, but can't answer

Post by Tom » Mon Mar 20, 2017 6:14 pm

try now

snowsmith
Posts: 1
Joined: Tue Mar 21, 2017 6:47 am

Re: Incoming call rings, but can't answer

Post by snowsmith » Tue Mar 21, 2017 6:58 am

I'm having the same problem, but it is intermittent. The phone rings, I say hello and it disconnects. The person calling me hears nothing. This happens only with some cell phone callers. Others go through fine. Also have problems placing calls to cell phones. The people get a call but cannot hear me. Sometimes it works after 2 or 3 tries. I have had ooma for about 8 months. It worked perfectly until about 4 weeks ago. Several calls to ooma support but cannot find the issue. I have changed all wires and the handset and also installed a new ooma telo under warranty, but the problem is still there.

Tom
Ooma Moderator
Posts: 4355
Joined: Sat Sep 05, 2009 8:07 am

Re: Incoming call rings, but can't answer

Post by Tom » Tue Mar 21, 2017 8:01 am

try now

syxdnyn
Posts: 2
Joined: Tue Mar 21, 2017 11:30 am

Re: Incoming call rings, but can't answer

Post by syxdnyn » Tue Mar 21, 2017 11:31 am

Me, too. I've had this issue answering calls for about a month now and tried resetting, disconnecting, newly connecting, etc. with no luck. Can you help me, Tom?

syxdnyn
Posts: 2
Joined: Tue Mar 21, 2017 11:30 am

Re: Incoming call rings, but can't answer

Post by syxdnyn » Tue Mar 21, 2017 11:33 am

By the way, I'm having the exact same symptoms with my Ooma as the user snowsmith:

"I'm having the same problem, but it is intermittent. The phone rings, I say hello and it disconnects. The person calling me hears nothing. This happens only with some cell phone callers. Others go through fine. Also have problems placing calls to cell phones. The people get a call but cannot hear me. Sometimes it works after 2 or 3 tries. I have had ooma for about 8 months. It worked perfectly until about 4 weeks ago. Several calls to ooma support but cannot find the issue."

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