Incoming call rings, but can't answer

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
GiorgosC
Posts: 13
Joined: Wed Sep 07, 2011 6:37 am

Re: Incoming call rings, but can't answer

Post by GiorgosC » Tue Mar 21, 2017 12:10 pm

I have the same problem. It started about 2 weeks ago. What is the problem?

Tom
Ooma Moderator
Posts: 4355
Joined: Sat Sep 05, 2009 8:07 am

Re: Incoming call rings, but can't answer

Post by Tom » Wed Mar 22, 2017 8:28 am

syxdnyn, GiorgosC : try now, viewtopic.php?f=5&t=20769&start=60

kooma
Posts: 1
Joined: Wed Mar 22, 2017 9:29 am

Re: Incoming call rings, but can't answer

Post by kooma » Wed Mar 22, 2017 9:31 am

Same problem for me. Wife is getting upset.. Sounds like there is something that can be done?

Tom
Ooma Moderator
Posts: 4355
Joined: Sat Sep 05, 2009 8:07 am

Re: Incoming call rings, but can't answer

Post by Tom » Wed Mar 22, 2017 10:34 am

try now

dfb
Posts: 1
Joined: Wed Mar 22, 2017 10:30 am

Re: Incoming call rings, but can't answer

Post by dfb » Wed Mar 22, 2017 10:38 am

It started about 3-4 weeks ago. Phone rings, I answer, dead air, call goes to voicemail. Does not happen 100% of the time but enough to be aggravating. Please help

Tom
Ooma Moderator
Posts: 4355
Joined: Sat Sep 05, 2009 8:07 am

Re: Incoming call rings, but can't answer

Post by Tom » Wed Mar 22, 2017 10:42 am

try now

Claptrap
Posts: 1
Joined: Wed Mar 22, 2017 11:45 am

Re: Incoming call rings, but can't answer

Post by Claptrap » Wed Mar 22, 2017 11:56 am

I've been having the same problem for the past 2 or 3 weeks now. It is intermittent. The phone rings, I pick up and speak but the caller can't hear me at all. Then the call goes to voicemail.When I make calls there is a long delay before I hear the other line ring or the line doesn't ring at all. Other times I can make and receive calls normally. I tried rebooting a few times, but it just keeps happening. Please help.

Tom
Ooma Moderator
Posts: 4355
Joined: Sat Sep 05, 2009 8:07 am

Re: Incoming call rings, but can't answer

Post by Tom » Wed Mar 22, 2017 12:40 pm

try now

ke8wo
Posts: 3
Joined: Thu Mar 23, 2017 4:33 am

Re: Incoming call rings, but can't answer

Post by ke8wo » Thu Mar 23, 2017 4:38 am

Same intermittent issues as mentioned by others here .. last month or so.

So ... Tom B. .. please work your magic! And what is your magic .. changing things on your server end? Or do you reach out to the Telo's in some way to change some setup in the Telo?

Also ... I've heard others mention reviewing/setting 'QOS' and other things. Are any of these other things generally helpful with these issues?

Thanks

Tom
Ooma Moderator
Posts: 4355
Joined: Sat Sep 05, 2009 8:07 am

Re: Incoming call rings, but can't answer

Post by Tom » Thu Mar 23, 2017 9:09 am


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