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Re: Incoming call rings, but can't answer

Posted: Fri May 19, 2017 3:22 pm
by Tom
busy1 wrote:When a call is answered at the phone connected to the telo base, the phone in another room (connected to a Linx) does not pick up the call: that line is "dead". This problem began at the same time as the others.
You mean after answering a call on the base there's no dialtone on the Linx?
Please specify "others".

Re: Incoming call rings, but can't answer

Posted: Sun May 28, 2017 7:21 pm
by j60626
Tom or other MODs would you please make sure that my system is optimized (qos, etc)? I briefly used the home port, but it is not in use now. The modem is plugged in directly to my router. Thanks.

Re: Incoming call rings, but can't answer

Posted: Tue May 30, 2017 9:55 am
by Retirern
I am having the same issues...phone worked fine until 4 days ago. Now it rings...I pick up and nothing. Eventually goes back to dial tone. What's up Ooma?

Re: Incoming call rings, but can't answer

Posted: Tue May 30, 2017 6:23 pm
by Tom
both moved to East Coast server

Re: Incoming call rings, but can't answer

Posted: Sat Jun 03, 2017 3:40 pm
by DarrinR
I have been having this same problem of calls going to voicemail when I answer and hearing no ring tone when placing a call. A restart of the Telo seems to fix the problem for a short time, but it always returns. Any help would be appreciated.

Re: Incoming call rings, but can't answer

Posted: Sun Jun 04, 2017 8:18 am
by Tom
try now

Re: Incoming call rings, but can't answer

Posted: Mon Jun 05, 2017 10:20 am
by DarrinR
Thanks Tom, all is working great today.

Re: Incoming call rings, but can't answer

Posted: Wed Jun 14, 2017 5:17 am
by pzgabe
Past 30 days or so, i have calls going directly to voicemail...4 visits to chat and 3 with technical support have not solved the issue. Is there anything else to try?

Re: Incoming call rings, but can't answer

Posted: Wed Jun 14, 2017 7:55 am
by Tom
adjusted your QoS

Re: Incoming call rings, but can't answer

Posted: Mon Sep 25, 2017 6:50 pm
by David_B
I finally jumped into the forums to look into this problem, as it's been an ongoing issue at my house for several months. Can the QOS settings be set locally, or only by admins? I'd really appreciate being able to use my home phone again.