Incoming call rings, but can't answer

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
murphy
Posts: 7413
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Incoming call rings, but can't answer

Post by murphy » Mon Oct 28, 2019 9:53 am

Run the html5 version of this test.

http://www.whichvoip.com/voip/speed_test/ppspeed.html

You will have to download a small app that does the test.
All of the result icons should be green.

This test found a failing modem for me. It was discarding 17% of the outbound packets. That made an unintelligible mess of the outbound audio.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

nin7474
Posts: 2
Joined: Thu Mar 05, 2020 10:18 pm

Re: Incoming call rings, but can't answer

Post by nin7474 » Thu Mar 05, 2020 10:23 pm

I can't make Outgoing Calls but i can receive calls. BUT they can't hear me once i pick up. I had OOMA for 6 years and this has never happened.
Help appreciated

ian69
Posts: 2
Joined: Thu Jun 04, 2020 10:34 pm

Re: Incoming call rings, but can't answer

Post by ian69 » Thu Jun 04, 2020 11:02 pm

Hi.. I had my Ooma telo replaced a couple of years ago since my old Ooma was broken. Since the beginning, I could not make a call but incoming call rings.. I just found this forum and tried to follow Tom's suggestions to change the QoS following my upstream bandwidth but still no luck. I wonder if Tom or another expert will read this message and do the magic. I have tried to call the support though :( . Thank you.

murphy
Posts: 7413
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Incoming call rings, but can't answer

Post by murphy » Fri Jun 05, 2020 3:22 am

Do you have 10 digit dialing enabled in your online account? If not you need to dial 11 digits for all calls. It is unlikely that any place still allows 7 digit dialing. Where I live it was done away with at least 25 years ago.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

ian69
Posts: 2
Joined: Thu Jun 04, 2020 10:34 pm

Re: Incoming call rings, but can't answer

Post by ian69 » Fri Jun 05, 2020 5:26 am

yes.. the 10-digit calling already enabled.
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