Unable to use Telo to make or receive calls

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kowtow
Posts:3
Joined:Mon Mar 11, 2019 8:54 am
Unable to use Telo to make or receive calls

Post by kowtow » Mon Mar 11, 2019 9:17 am

I've been using my Telo for a couple of years now, but within the last week I've been unable to make or receive any calls.

Some details:
Telo P/N: 110-0119-502 Rev. B01
Telo Status Light: Solid - Blue
MyOoma Dashboard Status: Red Offline
Carrier: Frontier Fios

When dialing from another number you receive the following message:
"The number XXX-XXX-XXXX Can't take your call right now, please record your message."

When dialing from the Telo you receive a dial tone, but the call never "rings" through after dialing the intended number.

murphy
Posts:7554
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: Unable to use Telo to make or receive calls

Post by murphy » Mon Mar 11, 2019 12:30 pm

Have you power cycled the Telo?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

kowtow
Posts:3
Joined:Mon Mar 11, 2019 8:54 am

Re: Unable to use Telo to make or receive calls

Post by kowtow » Mon Mar 11, 2019 3:16 pm

I have not, I will do that when I get home this evening and report back. This has been such a reliable device for me that I didn't think to try this.

kowtow
Posts:3
Joined:Mon Mar 11, 2019 8:54 am

Re: Unable to use Telo to make or receive calls

Post by kowtow » Mon Mar 11, 2019 4:34 pm

A power cycle worked perfectly. Thanks for the advice. I'm not sure where the hang-up was, maybe network lease expired and it didn't pick up a new IP...

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