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Ooma App Overrides Smartphone Phone Calling - Voicemail

Posted: Sat Apr 27, 2019 8:25 am
by MyOwnOoma
I'm on Premier and have the Ooma app installed. The only way I can remotely retrieve a voicemail with my smartphone is to open the Ooma app.

If I just dial my Ooma number and press * at the greeting, I don't get the prompt to enter my PIN.

Seems the Ooma app overrides the regular smartphone keypad for retrieving voice mail messages.

Is this normal or should I be able to also retrieve my voicemails by just dialing my number and not having to use the app?