Ooma Forums

Posted: **Mon Aug 10, 2009 3:03 pm**

For example, on my mobile's voicemail, I have:

keys action
---- --------------
1 rewind 10s
11 beginning
2 pause/restart
3 forward 10s
33 end
44 slow down
4 normal speed
5 date/time
6 normal speed
66 speed up
7 delete
8 return call
9 save
0 help
# skip
* menu

Also, I mentioned to a Ooma CSR

http://cp-ooma.talismaonline.com/al/126 ... =0.4644281

has some missing information. For example:

"While a message plays, press and hold to rewind backwards within the same."

"If you start to play a message that is not for you, press to skip the message. "

"If you want to review saved messages from home, press . "

"This also works for calls that are being screened. Just press to continue recording silently."

Who do we contact to update this page?

Posted: **Mon Aug 10, 2009 3:10 pm**

I don't think there are any keypad functions that can be used remotely. Ooma does not accept incoming DTMF tones. Your may follow the voice prompts to listen to you messages remotely by calling you phone number and pressing the * key during the greeting.

The directions you read are for accessing VM diredctly from the hub or scout

Posted: **Mon Aug 10, 2009 5:51 pm**

Here is the article that you're referring to:
http://cp-ooma.talismaonline.com/articl ... 26&p=11762
You can't copy and paste the URL from the address bar for some reason.

The knowledgebase could use some updating along with the FAQs.
I think what you're seeing is some graphics for the buttons are missing from those statements.

Ooma employees monitor the forum, so I'm sure they'll see this.

I just connected to voicemail from a cordless phone connected to the hub and key presses will do the following:

main menu
1 get messages
2 change settings
8 more options
0 help
* exit

get messages menu
1 listen to new messages
2 listen to saved messages
* exit

listening to messages
1 skip back 5 seconds
2 pause and resume message playback
3 skip forward 5 seconds
4 go to previous message
5 replay message
6 play next message
7 delete current message
8 more options
9 save/mark as new
0 help
* exit

more options
1 play message envelope
* exit

change settings menu
1 change PIN
2 change personal greeting
3 change name
4 change type of greeting
5 change autoplay option
* exit

change type of greeting menu
1 to use personal greeting
2 to use system generated greeting including your phone number
3 to use system generated greeting including your name
4 to use system generated greeting without your name or phone number
* exit

Posted: **Thu Sep 17, 2009 3:51 pm**

The page http://cp-ooma.talismaonline.com/articl ... 26&p=11762 is still broken. Can a Ooma person please update this page? The way it's currently written, it is very confusing for first time users!

Posted: **Thu Nov 29, 2012 10:57 pm**

Here are the current voice mail menu options:

Code: Select all

main menu
1	listen to messages
	1	listen to new messages
		1	skip back 5 seconds within message
		2	pause/resume message playback
		3	skip forward 5 seconds within message
		4	play previous message
		5	replay current message
		6	play next message
		7	delete current message
		8	more options
			1	play message envelope
			2	forward message to another ooma subscriber
			*	exit to previous menu
		9	mark message as new/saved
		0	help
		*	exit to previous menu
	2	listen to saved messages
	3	restore deleted messages
	*	exit to previous menu
2	change settings
	1	change PIN
		(enter PIN of 4 to 20 digits)
		# save new PIN
		*	exit to previous menu
	2	change personal greeting
		2	listen to current personal greeting
		3	record new personal greeting
			(begin saying new personal greeting)
			# save new greeting
			*	exit to previous menu
		*	exit to previous menu
	3	change name
		2	listen to current name
		3	record new name
			(begin saying new name)
			# save new name
			*	exit to previous menu
		*	exit to previous menu
	4	change type of greeting
		1	to use personal greeting
		2	to use system generated greeting including your phone number
		3	to use system generated greeting including your name
		4	to use system generated greeting without your name or phone number
		*	exit to previous menu
	5	change autoplay option
		1	turn voice messages autoplay on/off
		*	exit to previous menu
	6	change playback order of saved messages
		1	change order in chronological/reverse chronological order
		*	exit to previous menu
	*	exit to previous menu
3	memo
	(begin speaking to record memo)
	2	cancel and return to main menu
	#	finish (or simply hang up)
	*	exit to previous menu
8	more options
	1	send message to another ooma subscriber
	*	exit to previous menu
0	help
*	exit

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