When I call my Ooma home phone, or a new Ooma I just installed for a relative, from my cell phones (numbers used for 15+ yrs), this is what is seen:
FRM:
notify@ooma.com
SUBJ:New VM from Cell Phone CA [<cell number 1>]
MSG:Listen via phone: <ooma number> then press * or
FRM:
notify@ooma.com
SUBJ:New VM from Cell Phone CA [<cell number 2>]
MSG:Listen via phone: <ooma number> then press * or
i.e. the displayed names are "Cell Phone CA"
This is what's seen in the texts & emails that Ooma sends to me, even after those names & numbers are added to the Ooma Contacts.
That info was also the Ooma-displayed Caller ID *until* I added the names & numbers to the Ooma Contacts.
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*But* Ooma shows this on its web Call Log page (since those numbers & names are in my Ooma Contacts)
(aaa) <cell number 1> <cell phone 1 name>
(bbb) <cell number 2> <cell phone 2 name>
(i.e. the correct names for these numbers, as listed in the Ooma Contacts)
** which Ooma *doesn't* use for the caller ID info included in the texts & emails listing calls & voicemails (??!!). So "put the numbers and names" in the Ooma Contacts (they already are) doesn't work around this.
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*Fortunately* both I & my relative have a phone-number-to-speech phone, with those numbers & names in *its* address book, so that that the phone speaks the *correct* names (not the bogus "Cell Phone CA") based on its number=>names list.
Yes, I have Ooma Premier.
I've called my cell company (AT&T) and also checked the account profile webpage. Both *clearly* show that the correct names (first-name last-name, unique for each cell phone) are the caller-ID values for these phone numbers (and have been for years). They are *not* "Cell Phone CA" (for either/both phone numbers).
Where is Ooma getting this bogus "Cell Phone CA" caller ID from?
If Ooma would like to get in touch with me, I'll call "you" from my cell phone number and you can see what Caller ID is coming thru.