Caller ID shows phone number not name starting Sep 11

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ericfj
Posts: 5
Joined: Sat Dec 01, 2018 11:39 am

Caller ID shows phone number not name starting Sep 11

Post by ericfj » Thu Sep 12, 2019 8:05 am

Just yesterday (Sep 11, 2019), my Ooma started showing the incoming phone number instead of the caller ID name for incoming calls.

On Sept 11th after 2:00 pm (Central US time) I received just one name in the caller ID. Everything else is the numbers. From the Ooma dashboard, I can see a call from a Boston number with the caller ID name on Sept 7, 2019. The same number called Sep 11th and I just get the digits of the phone number.

All of this is from the Ooma call logs, so it has nothing to do with my handset.

This morning, I unplugged the Ooma for more than 15 seconds and restarted. This did not fix the problem.

Any help appreciated. Thanks.

murphy
Posts: 7313
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Caller ID shows phone number not name starting Sep 11

Post by murphy » Thu Sep 12, 2019 9:30 am

Do you have Premier service? That is required to get Caller ID name. I think any number in your contact list will display the name since they don't have to pay to get the name in that case.

In case you don't know how it works, the name is not sent with the call. The receiving phone company has to look it up in a database. If they don't have their own database the have to pay someone else to use their database.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

ericfj
Posts: 5
Joined: Sat Dec 01, 2018 11:39 am

Re: Caller ID shows phone number not name starting Sep 11

Post by ericfj » Thu Sep 12, 2019 10:37 am

I have premier access. This has worked fine for well over a year.

Also, none of the calls are from those in my contact list.

ericfj
Posts: 5
Joined: Sat Dec 01, 2018 11:39 am

Re: Caller ID shows phone number not name starting Sep 11

Post by ericfj » Fri Sep 13, 2019 11:02 am

And just like that, the caller ID seems to be working again today. So 2-3 days of not working and then restored.

bigdog
Posts: 96
Joined: Thu Oct 03, 2013 7:36 am

Re: Caller ID shows phone number not name starting Sep 11

Post by bigdog » Thu Sep 26, 2019 12:33 pm

It looks like it still is not working. I received a call today that had just the number and "Unavailable" for the name. I have the Premier service too so that should not be happening.

murphy
Posts: 7313
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Caller ID shows phone number not name starting Sep 11

Post by murphy » Thu Sep 26, 2019 3:19 pm

If the call is from a spam number and the number is not in the CID database, that is what you will get.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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