voicemail issue

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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ajwees41
Posts: 1
Joined: Thu Sep 19, 2019 5:19 pm

voicemail issue

Post by ajwees41 » Thu Sep 19, 2019 5:27 pm

When someone calls and gets our voicemail the automated Ooma voicemail system uses the temp number not the ported number, Can it be changed to have the ported number announced?

TonyW
Posts: 289
Joined: Tue Jun 24, 2014 6:24 am

Re: voicemail issue

Post by TonyW » Fri Sep 20, 2019 12:54 am

IF the temp # was assigned before/while the port was in progress, I believe it is considered your 'Primary' #. You should call Ooma support & request they make your ported # 'Primary'. That should address your issue.

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