Desk phone DP1 missing beeps when pressing buttons

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calikw
Posts:6
Joined:Fri Mar 27, 2020 2:54 pm
Desk phone DP1 missing beeps when pressing buttons

Post by calikw » Fri Mar 27, 2020 3:02 pm

Does anyone else have a DP1 desk phone? My phone hasn't ever had any tone/beep noises when pressing keys on the number pad like a normal phone would. Is mine defective or is there a way to enable this in the settings?

It's just a rather unusual experience without them. Whenever I'm on an automated phone system menu and they say "press 1 to talk to..." or "enter your conference id" it's weird that I don't hear any sort of audio feedback like a keypress beep to confirm the phone actually registered my button press.

Ooma, if this doesn't exist already, this would be a super nice feature to add...

Tom
Ooma Moderator
Posts:4371
Joined:Sat Sep 05, 2009 8:07 am

Re: Desk phone DP1 missing beeps when pressing buttons

Post by Tom » Mon Mar 30, 2020 8:02 am

Currently clicks only work when onhook, so when dialing in speakermode.
A bug is open to add clicks when offhook.

calikw
Posts:6
Joined:Fri Mar 27, 2020 2:54 pm

Re: Desk phone DP1 missing beeps when pressing buttons

Post by calikw » Thu Apr 23, 2020 10:58 am

Thanks for the reply, Tom! Any guesses as to when this might be addressed? Just curious if it's near future or further out. I've also been having a lot of issues with the phone buttons that illuminate staying illuminated or being the wrong color -- as well issues with multiline use where the phone almost seems to freeze and not be able to jump on the second line at times.

Is there a good way to report these issues to the dev team?

laurenk
Posts:2
Joined:Wed May 06, 2020 12:07 pm

Re: Desk phone DP1 missing beeps when pressing buttons

Post by laurenk » Wed May 06, 2020 12:08 pm

Hi,
I have a similar issue. I can dial out and use the phone with no issues, BUT I don't get a dial tone nor do I hear keys when I press them. I basically just pick up the handset or hit speaker, and then dial without dialtone or key press sounds. It's very aggravating. Is this part of the same bug?

Thanks!

laurenk
Posts:2
Joined:Wed May 06, 2020 12:07 pm

Re: Desk phone DP1 missing beeps when pressing buttons

Post by laurenk » Wed May 06, 2020 12:11 pm

Actually, this made a liar out of me. :)

I pressed speaker on my DP1, and waited. After several seconds, I DID get a dialtone, but I did not get any key press sounds when dialing while on speaker.
With the handset, I don't get a dialtone nor key press sounds.

Lauren

kwurman
Posts:1
Joined:Tue Mar 23, 2021 6:03 am

Re: Desk phone DP1 missing beeps when pressing buttons

Post by kwurman » Tue Mar 23, 2021 6:10 am

After 6 months, all of a sudden I am hearing tones when I press the key pad!
I called support, they were clueless as to why this changed.

SFlaDude
Posts:2
Joined:Mon Feb 01, 2021 5:56 pm

Re: Desk phone DP1 missing beeps when pressing buttons

Post by SFlaDude » Mon Mar 29, 2021 6:35 pm

Ooma Telo2 28245988 Release Notes
Post by Tom » Wed Jan 06, 2021 10:58 am

Change reminder ring delay from 10 to 20 sec [1552,1564]
Fix issue where can't answer the second instance of a reminder ring [1635]
Fix issue with enabling key clicks on DP1 [432]
Add support for key clicks when offhook [359]
Change key clicks to sound like touch tones [434]
Fix issue with DECT devices losing dialtone [108]
Fix issue with HD3 or DP1 not completing an upgrade [96,105]
Fix issue with DECT not being operational on first install [116,118]
Fix issue with telo not switching to LTE when wired internet fails [1494,1544,1657]
Fix issue with no dialtone if rapidly go onhook after going offhook on DECT [106]
Fix issue with sensors disconnecting if a sensor has trouble upgrading [102,107]
Fix issue with baby monitor disconnecting after a few seconds [275]

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