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Desk phone DP1 missing beeps when pressing buttons

Posted: Fri Mar 27, 2020 3:02 pm
by calikw
Does anyone else have a DP1 desk phone? My phone hasn't ever had any tone/beep noises when pressing keys on the number pad like a normal phone would. Is mine defective or is there a way to enable this in the settings?

It's just a rather unusual experience without them. Whenever I'm on an automated phone system menu and they say "press 1 to talk to..." or "enter your conference id" it's weird that I don't hear any sort of audio feedback like a keypress beep to confirm the phone actually registered my button press.

Ooma, if this doesn't exist already, this would be a super nice feature to add...

Re: Desk phone DP1 missing beeps when pressing buttons

Posted: Mon Mar 30, 2020 8:02 am
by Tom
Currently clicks only work when onhook, so when dialing in speakermode.
A bug is open to add clicks when offhook.

Re: Desk phone DP1 missing beeps when pressing buttons

Posted: Thu Apr 23, 2020 10:58 am
by calikw
Thanks for the reply, Tom! Any guesses as to when this might be addressed? Just curious if it's near future or further out. I've also been having a lot of issues with the phone buttons that illuminate staying illuminated or being the wrong color -- as well issues with multiline use where the phone almost seems to freeze and not be able to jump on the second line at times.

Is there a good way to report these issues to the dev team?

Re: Desk phone DP1 missing beeps when pressing buttons

Posted: Wed May 06, 2020 12:08 pm
by laurenk
Hi,
I have a similar issue. I can dial out and use the phone with no issues, BUT I don't get a dial tone nor do I hear keys when I press them. I basically just pick up the handset or hit speaker, and then dial without dialtone or key press sounds. It's very aggravating. Is this part of the same bug?

Thanks!

Re: Desk phone DP1 missing beeps when pressing buttons

Posted: Wed May 06, 2020 12:11 pm
by laurenk
Actually, this made a liar out of me. :)

I pressed speaker on my DP1, and waited. After several seconds, I DID get a dialtone, but I did not get any key press sounds when dialing while on speaker.
With the handset, I don't get a dialtone nor key press sounds.

Lauren

Re: Desk phone DP1 missing beeps when pressing buttons

Posted: Tue Mar 23, 2021 6:10 am
by kwurman
After 6 months, all of a sudden I am hearing tones when I press the key pad!
I called support, they were clueless as to why this changed.

Re: Desk phone DP1 missing beeps when pressing buttons

Posted: Mon Mar 29, 2021 6:35 pm
by SFlaDude
Ooma Telo2 28245988 Release Notes
Post by Tom ยป Wed Jan 06, 2021 10:58 am

Change reminder ring delay from 10 to 20 sec [1552,1564]
Fix issue where can't answer the second instance of a reminder ring [1635]
Fix issue with enabling key clicks on DP1 [432]
Add support for key clicks when offhook [359]
Change key clicks to sound like touch tones [434]
Fix issue with DECT devices losing dialtone [108]
Fix issue with HD3 or DP1 not completing an upgrade [96,105]
Fix issue with DECT not being operational on first install [116,118]
Fix issue with telo not switching to LTE when wired internet fails [1494,1544,1657]
Fix issue with no dialtone if rapidly go onhook after going offhook on DECT [106]
Fix issue with sensors disconnecting if a sensor has trouble upgrading [102,107]
Fix issue with baby monitor disconnecting after a few seconds [275]