Telo Dect Settings

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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bigdog
Posts:107
Joined:Thu Oct 03, 2013 7:36 am
Telo Dect Settings

Post by bigdog » Mon Oct 19, 2020 7:45 pm

I've mentioned a few times about the poor sound quality I get with my Ooma even though when I do line tests they come out fine. I came across something in the setup for DECT Radio which is enabled. If I am using my own (Uniden) phones that are also DECT phones, do I even need this enabled or could it be causing interference?

murphy
Posts:7425
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: Telo Dect Settings

Post by murphy » Tue Oct 20, 2020 1:49 am

If you don't have Ooma handsets or a Linx or use the Ooma security system the DECT in the Telo can be disabled.

Do you have the Telo and the cordless base sitting side by side? They should be at least 3 feet apart to prevent interference.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

bigdog
Posts:107
Joined:Thu Oct 03, 2013 7:36 am

Re: Telo Dect Settings

Post by bigdog » Thu Oct 22, 2020 7:54 am

Thanks I did disable the DECT on it but unfortunately that didn't really help with my issue. I used to have the phone base and ooma right next to each other but on your recommendation moved them apart but the issues still remain. When I call someone they often times can't hear me and when they are talking or a recording is playing it sound like it is stuttering or underwater (best way I can describe it)

murphy
Posts:7425
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: Telo Dect Settings

Post by murphy » Thu Oct 22, 2020 8:54 am

Run the html5 version of this test.

http://www.whichvoip.com/voip/speed_test/ppspeed.html

All of the result icons should be green. You will have to download an app so it will have something to talk to.

It told me that up to 17% of my outbound packets were being dropped. I replaced the cable modem and the problem was fixed. Outbound packets are what the person that you are talking with is listening to.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

bigdog
Posts:107
Joined:Thu Oct 03, 2013 7:36 am

Re: Telo Dect Settings

Post by bigdog » Thu Oct 22, 2020 2:38 pm

I didn't see any HTML5 test. There is only one test listed and it just give upload/download speeds, ping times and jitter. No green circles or anything like that.

I found another site http://myvoipspeed.phone.com/myspeed/voiptest that does more like the test you described and here is what it shows. I don't see anything to indicate a problem with my router, modem, or connection.
Screenshot_2020-10-22 MyConnection Server Test.png
Screenshot_2020-10-22 MyConnection Server Test.png (26.37KiB)Viewed 321 times

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