The number you have reached is not in service

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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verdi1987
Posts:6
Joined:Wed Jan 20, 2021 6:27 pm
The number you have reached is not in service

Post by verdi1987 » Thu Jan 21, 2021 4:07 pm

Customer service recently issued me a new number after I ported out my old number. However, upon calling the new number, I get “The number you have reached is not in service. This is a recording.”

murphy
Posts:7554
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: The number you have reached is not in service

Post by murphy » Thu Jan 21, 2021 4:49 pm

Did you use your cellphone to make the call?

Ooma has to send out a notification to let everyone know that the number is now valid and how to route a call to it.
Unlike cellphone to cellphone, it can take several days for this to happen on the analog network.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

verdi1987
Posts:6
Joined:Wed Jan 20, 2021 6:27 pm

Re: The number you have reached is not in service

Post by verdi1987 » Thu Jan 21, 2021 7:48 pm

OK. Thanks!

verdi1987
Posts:6
Joined:Wed Jan 20, 2021 6:27 pm

Re: The number you have reached is not in service

Post by verdi1987 » Tue Jan 26, 2021 10:38 am

This is still an issue after a week. No incoming calls work. Can someone please create a ticket? I called customer care, but they were not helpful.

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