Calls from one number do not ring only on home, work on app
Posted: Sun Feb 07, 2021 4:34 pm
I have a consulting client from a Chicago exchange that has called me for years (been on Ooma for years). Beginning about a week or so ago the Ooma device stopped ringing. My Android phone running the Ooma app rings, most of the time (though not always).
Everyone else, seemingly in the world, gets through fine - I get calls from others all day long on the Ooma devie. It is only this one number that does not ring it.
The calls DO show in the web call long as missed (on the app they show as inbound and connected).
They do not show as blacklisted (and are not blacklisted).
I tried chatting with support, but it just sat there for a long time saying "finding place in queue" or some such, never did anything. Plus it wasn't a valid SSL cert (gesh, Ooma -- at least keep your certs up to date!).
So I thought I would try here. Anyone have any ideas what else to check?
And is there really no email based support, only chat and (yuck) get on the phone and wait on hold for hours?
Linwood
Everyone else, seemingly in the world, gets through fine - I get calls from others all day long on the Ooma devie. It is only this one number that does not ring it.
The calls DO show in the web call long as missed (on the app they show as inbound and connected).
They do not show as blacklisted (and are not blacklisted).
I tried chatting with support, but it just sat there for a long time saying "finding place in queue" or some such, never did anything. Plus it wasn't a valid SSL cert (gesh, Ooma -- at least keep your certs up to date!).
So I thought I would try here. Anyone have any ideas what else to check?
And is there really no email based support, only chat and (yuck) get on the phone and wait on hold for hours?
Linwood