Ooma HD2-HS handset ignores incoming calls

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Calab
Posts:6
Joined:Mon Sep 17, 2018 12:36 pm
Ooma HD2-HS handset ignores incoming calls

Post by Calab » Mon Mar 15, 2021 5:52 am

We have had Ooma for a couple of years with no issues. Recently, our Ooma HD2-HS has been ignoring incoming calls.

When a call comes in, all of our normal phones in the house ring as expected, but the HD2-HS just sits there acting like no call is coming in - no caller ID, etc. I can make outgoing calls with the HD2-HS handset, so I know that the wireless connection to the Ooma Telo base station is good. If the other phones are ringing and we try to answer with the HD2-HS it doesn't work - I don't remember what happens exactly though.

Before you ask, YES we have checked the DND feature and it is not enabled.

Why won't the Ooma Telo make the HD2-HS ring on incoming calls? Any ideas on how to fix this?

murphy
Posts:7511
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: Ooma HD2-HS handset ignores incoming calls

Post by murphy » Mon Mar 15, 2021 6:21 am

What is the ringer volume set to? Yes it can be turned off.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Calab
Posts:6
Joined:Mon Sep 17, 2018 12:36 pm

Re: Ooma HD2-HS handset ignores incoming calls

Post by Calab » Mon Mar 15, 2021 7:39 am

Handset volume is set at full.

Handset does not show caller ID or any other change on the screen when a call comes in.

thomasm
Posts:478
Joined:Mon Jun 23, 2014 1:26 pm

Re: Ooma HD2-HS handset ignores incoming calls

Post by thomasm » Fri Mar 26, 2021 7:49 am

Did you try powering off the Telo and powering it back on a minute later?

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