$20 to change caller ID????

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Calab
Posts:6
Joined:Mon Sep 17, 2018 12:36 pm
$20 to change caller ID????

Post by Calab » Mon Mar 15, 2021 6:01 am

Why is there a $20 fee just to update my Caller ID information?

Currently it's Lastname, Firstname ... I would like Firstame & WifeName Lastname but not if I have to pay $20!

murphy
Posts:7509
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: $20 to change caller ID????

Post by murphy » Mon Mar 15, 2021 6:27 am

There is a 15 character limit, including spaces, for caller ID. That is universal, it has nothing to do with Ooma.

When you change your caller ID Ooma has to transmit the change to all of the caller ID databases in the country.
Those databases charge money to perform an update.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

thomasm
Posts:478
Joined:Mon Jun 23, 2014 1:26 pm

Re: $20 to change caller ID????

Post by thomasm » Fri Mar 26, 2021 7:46 am

Some time back I changed my outgoing caller ID message but it was free. Perhaps this is because I've always had Premier. Do you have Premier or are you like all the other cheapskates that constantly complain but pay Ooma nothing?

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