Second (primary?) phone number

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4183175592
Posts:8
Joined:Thu Jul 15, 2021 8:48 am
Second (primary?) phone number

Post by 4183175592 » Thu Jul 15, 2021 9:21 am

Hi,

During the installation of my Ooma Telo system, I was given a new phone number. After completion of the installation, I asked to port my old phone number from my previous provider.

This beeing done as of today (july 15), will this "new" phone number remain "mine" from now on?

Gilles - Quebec City

murphy
Posts:7554
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: Second (primary?) phone number

Post by murphy » Thu Jul 15, 2021 9:55 am

If you have Premier service yes.
If you don't have Premier service move your ported number to the primary position in your account. When the Premier trial ends the secondary number is deleted, even if it is your ported number.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

4183175592
Posts:8
Joined:Thu Jul 15, 2021 8:48 am

Re: Second (primary?) phone number

Post by 4183175592 » Fri Jul 16, 2021 8:00 am

Thanks Murphy.

I do have Premier service.

When going to Preferences - Phone Numbers, I see both numbers, the assigned number being listed first. Where do I go to change this so that my ported number is listed first? I want this ported number to appear when I make a call, in other words to be my main phone number.

Gilles
Last edited by 4183175592 on Sat Jul 17, 2021 12:04 pm, edited 1 time in total.

4183175592
Posts:8
Joined:Thu Jul 15, 2021 8:48 am

Re: Second (primary?) phone number

Post by 4183175592 » Fri Jul 16, 2021 8:52 am

I think I found out.

It's in the Privacy section.

Thanks.

Gilles

Robek
Posts:230
Joined:Thu Sep 26, 2019 6:56 pm

Re: Second (primary?) phone number

Post by Robek » Sun Jul 18, 2021 5:30 pm

The Privacy Preferences option only allows you to choose which number to use for outgoing Caller ID, either your main number or a personal phone number. However, the mobile app always uses your main number for outgoing Caller ID, regardless of your Privacy Preferences.

If you wanted to change your main number, then you would need to call customer support.
Last edited by Robek on Thu May 04, 2023 4:28 am, edited 2 times in total.

4183175592
Posts:8
Joined:Thu Jul 15, 2021 8:48 am

Re: Second (primary?) phone number

Post by 4183175592 » Wed Jul 21, 2021 11:39 am

Thank you Robek for this precision.

Gilles

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