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Second (primary?) phone number
Posted: Thu Jul 15, 2021 9:21 am
by 4183175592
Hi,
During the installation of my Ooma Telo system, I was given a new phone number. After completion of the installation, I asked to port my old phone number from my previous provider.
This beeing done as of today (july 15), will this "new" phone number remain "mine" from now on?
Gilles - Quebec City
Re: Second (primary?) phone number
Posted: Thu Jul 15, 2021 9:55 am
by murphy
If you have Premier service yes.
If you don't have Premier service move your ported number to the primary position in your account. When the Premier trial ends the secondary number is deleted, even if it is your ported number.
Re: Second (primary?) phone number
Posted: Fri Jul 16, 2021 8:00 am
by 4183175592
Thanks Murphy.
I do have Premier service.
When going to Preferences - Phone Numbers, I see both numbers, the assigned number being listed first. Where do I go to change this so that my ported number is listed first? I want this ported number to appear when I make a call, in other words to be my main phone number.
Gilles
Re: Second (primary?) phone number
Posted: Fri Jul 16, 2021 8:52 am
by 4183175592
I think I found out.
It's in the Privacy section.
Thanks.
Gilles
Re: Second (primary?) phone number
Posted: Sun Jul 18, 2021 5:30 pm
by Robek
The Privacy Preferences option only allows you to choose which number to use for outgoing Caller ID, either your
main number or a
personal phone number. However, the
mobile app always uses your main number for outgoing Caller ID, regardless of your Privacy Preferences.
If you wanted to change your main number, then you would need to call
customer support.
Re: Second (primary?) phone number
Posted: Wed Jul 21, 2021 11:39 am
by 4183175592
Thank you Robek for this precision.
Gilles