Ooma Forums

Hi,

During the installation of my Ooma Telo system, I was given a new phone number. After completion of the installation, I asked to port my old phone number from my previous provider.

This beeing done as of today (july 15), will this "new" phone number remain "mine" from now on?

Gilles - Quebec City

If you have Premier service yes.
If you don't have Premier service move your ported number to the primary position in your account. When the Premier trial ends the secondary number is deleted, even if it is your ported number.

Thanks Murphy.

I do have Premier service.

When going to Preferences - Phone Numbers, I see both numbers, the assigned number being listed first. Where do I go to change this so that my ported number is listed first? I want this ported number to appear when I make a call, in other words to be my main phone number.

Gilles

I think I found out.

It's in the Privacy section.

Thanks.

Gilles

The Privacy Preferences option only allows you to choose which number to use for outgoing Caller ID, either your main number or a personal phone number. However, the mobile app always uses your main number for outgoing Caller ID, regardless of your Privacy Preferences.

If you wanted to change your main number, then you would need to call customer support.

Thank you Robek for this precision.

Gilles