Cordless phone and hd3

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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Shawn
Posts:94
Joined:Fri Mar 05, 2010 7:59 am
Cordless phone and hd3

Post by Shawn » Mon Dec 13, 2021 5:59 pm

I use ooma for many years. I have a Telo base unit connected to a cordless phone base station. I just added a hd3. I cannot figure out how to work both together. I have no idea how to have the hd3 join in a call if it was pickup by the cordless, or have the cordless join in an ongoing call on the hd3.

murphy
Posts:7554
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: Cordless phone and hd3

Post by murphy » Tue Dec 14, 2021 3:21 am

HD3 - check the soft keys for a join call label.
cordless - Take the phone off hook and then press the flash key on the phone.

I don't have an HD3 but that is the way the HD2 works.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Shawn
Posts:94
Joined:Fri Mar 05, 2010 7:59 am

Re: Cordless phone and hd3

Post by Shawn » Tue Dec 14, 2021 10:37 am

You instructions worked only partially. Now I can have the cordless joined the HD3. The HD3 can join the cordless but no sound coming through. Talked to tech support. Wasted an hour. She had me resync the hd3 and reboot the telo. Never called back since I was on the telo and had to hang up. She had my ooma and cell numbers. Hate to call tech support again and repeat the whole story. So far hd3 is a unless piece of equipment.

Robek
Posts:234
Joined:Thu Sep 26, 2019 6:56 pm

Re: Cordless phone and hd3

Post by Robek » Tue Dec 14, 2021 5:41 pm

Premiere subscribers can choose which line to join, either from their HD3 handset, or from the telephone connected to their Telo.

However, non-Premiere subscribers don't have a second line. If the second handset doesn't automatically join the existing call, then maybe they are out of luck.

325i
Posts:1
Joined:Sat Dec 31, 2022 9:04 am

Re: Cordless phone and hd3

Post by 325i » Sat Dec 31, 2022 9:06 am

I have the same problem...

Answer the call with a cordless phone - and then I can't grab my HD3 handset to take over the call.

makes no sense...

Robek
Posts:234
Joined:Thu Sep 26, 2019 6:56 pm

Re: Cordless phone and hd3

Post by Robek » Sat Feb 04, 2023 11:04 am

From the HD3 Quick Start Guide:
You can join an existing call-in-progress by picking up an unused handset and pressing [the 'Answer' key]. Press the 'Join' soft key and then select the line you wish to join.
The 'Answer' key is the one with the upright green handset icon.

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