How do identify which is my primary number?

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stevenjklein
Posts:3
Joined:Wed Dec 29, 2021 5:06 pm
How do identify which is my primary number?

Post by stevenjklein » Fri Dec 31, 2021 11:47 am

I just signed up for Premier, and chose two numbers.

I've also just submitted a request to port my landline number, which the on-screen instructions said will replace my "Primary" Ooma number.

How do I know which number is my Primary?

murphy
Posts:7554
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: How do identify which is my primary number?

Post by murphy » Fri Dec 31, 2021 1:14 pm

Call a phone that can display caller ID.
Dial **0 before you dial the phone number.
The number that they receive in their caller ID is your primary number.
Preceding the dialed number with **1 would use the secondary number.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Robek
Posts:249
Joined:Thu Sep 26, 2019 6:56 pm

Re: How do identify which is my primary number?

Post by Robek » Sat Jan 01, 2022 6:13 pm

Other places to look for the primary number include the Telo web portal pages, the My Ooma "Account" -> "Profile" page, the HD3 "About handset" screen, or the HD2 "Information" screen. (However, the account owner can change the number that Ooma handsets display, by setting up private accounts).

Also, in the My Ooma "Preferences" -> "Call Forwarding" page, only the primary number offers the "Ring Mobile App" option.

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