California resident, can't cancel online, isn't this illegal?
Posted: Mon Jan 30, 2023 2:03 pm
https://www.cnet.com/tech/services-and- ... -law-says/
"No more searching for a sketchy 1-800 number" says the subtitle. Yeah, right.
Apparently SB-313 Advertising: automatic renewal and continuous service offers (https://leginfo.legislature.ca.gov/face ... 20180SB313) says a company like Ooma with and HQ address of 525 Almanor Ave #200 in Sunnyvale CA should offer a way to cancel online.
Here's what has happened so far:
I don't want to spent an hour on hold, then fight with somebody who keeps telling me what a good deal this service is, and then just plain not have the service cancelled and continue to be billed as a others have on here.
A few questions:
"No more searching for a sketchy 1-800 number" says the subtitle. Yeah, right.
Apparently SB-313 Advertising: automatic renewal and continuous service offers (https://leginfo.legislature.ca.gov/face ... 20180SB313) says a company like Ooma with and HQ address of 525 Almanor Ave #200 in Sunnyvale CA should offer a way to cancel online.
Here's what has happened so far:
- I've put in a support ticket and they said to call the 800 number.
- I then replied with this info above and crickets (they closed the ticket without a response).
- Contacted chat "support" who said they don't have the authority to cancel accounts.
- I sent another email asking for the basic courtesy of a response this morning. It opened another ticket so "support" either can't or won't reply to this request.
I don't want to spent an hour on hold, then fight with somebody who keeps telling me what a good deal this service is, and then just plain not have the service cancelled and continue to be billed as a others have on here.
A few questions:
- What the hell am I missing here that this is so hard?
- What's the next step? The State Attorney General's office?
- Why is this made to be so hard and how can this not violate SB-313 (obviously I am not an attorney here)?
- Should I reach out to all the executive team on linkedin or is it likely they are perfectly aware of this and it's part of a business model?