When Ooma changed the dialing protocol awhile back to comply with 911 standards, I reprogrammed my phone to add the area code prefix to local calls. Everything worked fine.
But two days ago I started getting "You have reached a number that has been disconnected" messages whenever I called a number within my area code. I have since realized that I now need to add "1" as a prefix.
Why did Ooma make this additional change without telling anyone?
And why did support just disconnect me on live chat when I described the problem? The support phone number was of no use because I couldn't talk to a person.
"You have reached a number that has been disconnected"
Re: "You have reached a number that has been disconnected"
The remote carrier is providing the recorded error message. Ooma didn't change this. The NANPA changed this, probably to accommodate a new area code overlay, or a new 3-digit service code (such as 988). Different areas have different rules regarding the number of digits required to complete a domestic call.
Ooma live chat is best used for more frequently asked questions. For questions that don't require interactive troubleshooting, talking to a live person is not necessary; in those cases, contacting Ooma by email may be preferable to trying to contact them by phone.
Ooma live chat is best used for more frequently asked questions. For questions that don't require interactive troubleshooting, talking to a live person is not necessary; in those cases, contacting Ooma by email may be preferable to trying to contact them by phone.