Incoming calls drop after 2 rings
Posted: Fri Nov 24, 2023 9:39 am
For the past week, I noticed I was not receiving voicemails, after which I discovered that incoming calls are dropping after 2 rings, not allowing the voicemail which occurs after 4 rings. On my.Ooma account I changed it to 3 rings and rebooted the base station, however it still drops calls after 2 rings (including when I call it from my cell phone).
Also, When activating my base unit, it no longer goes to a blue light after connecting, but there is no light at all. I have a dial tone and can make outgoing calls. My desk phone shows connected along with my online account and smart phone app. As I rely heavily on my voicemail, with all calls dropping before activating the voicemail, I know I have missed a number of important calls. Unless someone can advise a fix, or at least provide an email for ooma support, I will be looking for an alternate option.
I have had this phone for over a year without any problems, however I am totally frustrated with this problem, and getting little support to fix it.
Also, When activating my base unit, it no longer goes to a blue light after connecting, but there is no light at all. I have a dial tone and can make outgoing calls. My desk phone shows connected along with my online account and smart phone app. As I rely heavily on my voicemail, with all calls dropping before activating the voicemail, I know I have missed a number of important calls. Unless someone can advise a fix, or at least provide an email for ooma support, I will be looking for an alternate option.
I have had this phone for over a year without any problems, however I am totally frustrated with this problem, and getting little support to fix it.