My voice mail is turned off at my request but I just recived an Ooma voice mail?

[bobcowen]

My voicemail is turned off at my request. I'm using my answering machine. The Ooma ring count is set to 6. My answering machine is supposed to pick up at 3 rings. I just got a notice from Ooma that I have received a voicemail. How or why can that happen??

[Robek]

Double-check with Ooma whether they actually turned off the voicemail, as requested. Otherwise, if something prevents an incoming call from connecting to the (Telo/Hub) device, then Ooma would send the call directly to voicemail -- for example, in any one of the following cases:

• The device is offline and call forwarding is not enabled
• The device has 'Do Not Disturb' enabled
• The incoming call is blocked, and sent to voicemail