Ooma Forums

My brother calls once a week and when he uses his landline his name and number come up so I know it is him. When he calls from his cell phone my phone just rings and does not tell me anything. I tried adding his cell number to the known call list but that did not change anything. How do I get his cell number and name to show up on Ooma?

Does the cell phone name/number show up in the my.ooma.com Call Logs? If not, then what shows up instead? To add a Call Log entry to a new or existing contact, click the 'Add Contact' icon in the 'Actions' column, select the desired action, and fill in any additional information as needed.

If the name/number show up in the Call Logs, but not in the Caller-ID display, then try testing with another Caller-ID device/handset (if available), or try temporarily setting up call forwarding to a different number, to confirm whether Caller-ID works there. If that doesn't help, then contact customer support.